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Disable Call Monitoring Notification

Ability to disable call monitoring notification when monitoring another user. This is for the users to be unaware that they are being live monitored. Quality purposes.

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mike shared this idea  ·   ·  Report…  ·  Admin →
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  • Juan David commented  ·   ·  Report

    Any updates on this? It is critical for QA purposes for the user to not know they are being monitored, otherwise it defeats the purpose of it.

  • Jonalyn Rocapor commented  ·   ·  Report

    When creating a Call Monitoring group in the RingCentral Admin Portal, users assigned as "can be monitored" receive a system-generated email stating:

    "An administrator of the RingCentral phone system has given the following person permissions to monitor your calls."

    Administrators have expressed concern about this notification and are requesting the ability to disable or suppress this message, especially in environments where monitoring is standard operating procedure.