Settings and activity

55 results found

1. Integrate Salesforce within the RC App

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   Planned  ·  1 comment  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Ayra Gallardo supported this idea  ·  Mar 25, 2026

2. Dial-by-Name customization

   31 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ayra Gallardo supported this idea  ·  Jan 29, 2026

3. Two-way Call Recording Announcement

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   New  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ayra Gallardo supported this idea  ·  Jan 26, 2026

4. Salesforce for RingCX - allow login sessions to be kept active even when browser refresh so agents do not log out.

   3 votes

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   1 comment  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminPaula (Group Product Manager, RingCentral) responded

   Release 25.4.2 (December)

   RingCX for Salesforce - Persistent Login Across Browser Refreshes:

   Agents using the integrated softphone will now remain logged into the adapter even after refreshing a browser page. This eliminates a major point of friction, prevents workflow interruptions, and provides a more stable and reliable user experience, especially for agents working in complex Salesforce environments.

   Ayra Gallardo supported this idea  ·  Nov 25, 2025

5. RingSense pages

   4 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Ayra Gallardo supported this idea  ·  Nov 24, 2025

6. RingSense Tracker - New Context

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Ayra Gallardo supported this idea  ·  Nov 24, 2025

7. RingSense Trackers: please add clone or duplicate option

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Ayra Gallardo supported this idea  ·  Nov 24, 2025

8. RingCX dial-by-name

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Ayra Gallardo supported this idea  ·  Nov 17, 2025

9. Complete Call Handling Through Physical RC Phone

   10 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ayra Gallardo supported this idea  ·  Nov 12, 2025

10. Abandoned Call Tracking Feature

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    57 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Ayra Gallardo supported this idea  ·  Nov 4, 2025

11. Call Wrap Up time set to 2 and 4 minutes

    23 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ayra Gallardo supported this idea  ·  Oct 23, 2025

12. Auto Sign-Out for Call Queue Agents After Hours

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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    Ayra Gallardo shared this idea  ·  Oct 14, 2025

13. Real-Time Call Recording Availability for Compliance

    14 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Ayra Gallardo shared this idea  ·  Sep 29, 2025

14. Integrated Messaging Within the Dialer

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Edit…  ·  Delete…  ·  Admin →
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    Ayra Gallardo shared this idea  ·  Sep 29, 2025

15. Enhanced Dialer & Voicemail Control for Agents

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ayra Gallardo shared this idea  ·  Sep 29, 2025

16. Enhanced Lead & Campaign Management for Improved Agent Efficiency

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Edit…  ·  Delete…  ·  Admin →
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    Ayra Gallardo shared this idea  ·  Sep 29, 2025

17. Shared contacts

    21 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ayra Gallardo supported this idea  ·  Sep 3, 2025

18. Internal call recording per user disable feature for automatic call recording

    25 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ayra Gallardo supported this idea  ·  Sep 3, 2025

19. Ability to exclude internal calls from automatic call recording

    47 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ayra Gallardo supported this idea  ·  Sep 3, 2025

20. Using the Local Bucket for Manual Outbound Calling

    8 votes

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    New  ·  2 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Ayra Gallardo supported this idea  ·  Aug 29, 2025