Allow BOTH First and Last name for Dial by Name directory
Currently, at the master account level, there is a setting for dial by name directory to search by first or last name. There is no option to do both. Not only can't you change it from site to site, but you cannot even use different button presses for each option. It is literally one or the other for your entire account.
15
votes
Conference Boardroom
shared this idea
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Joseph
commented
WE often have clients who aren't familiar with their account manager's last name and get stuck in the phone tree. It causes frustration.
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William M.
commented
everyone has this except RC. C'mon..