Settings and activity

49 results found

1. Allow Voicemail Greetings Update Without Enabling Call Handling Permission

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ericka supported this idea  ·  Jun 11, 2025

2. Improve AI Transcription

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   New  ·  3 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Ericka commented  ·  May 30, 2025  ·  Edit…  ·  Delete…

   Service Engineer mentioned that MS Teams transcript won't be accurate 100% as we don't get multi-stream files for teams and we are only dependent to them. ** Request to have multi-stream files for teams so we won't encounter any issues with the transcript accuracy.

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   Ericka commented  ·  May 30, 2025  ·  Edit…  ·  Delete…

   Service Engineer mentioned that MS Teams transcript won't be accurate 100% as we don't get multi-stream files for teams and we are only dependent to them. ** Request to have multi-stream files for teams so we won't encounter any issues with the transcript accuracy.

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   Ericka supported this idea  ·  May 30, 2025

3. Retrieve calls count from RingCX with specific time range

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ericka shared this idea  ·  May 21, 2025

4. Record calls transferred from Contact Center to RingEX

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Ericka shared this idea  ·  May 9, 2025

5. Remove Agent Leg B RingCentral App Recording Button

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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   Ericka shared this idea  ·  May 7, 2025

6. RCX Must Use CallerID Name Configured in REX

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ericka shared this idea  ·  May 5, 2025

7. RingCX Add Bulk Disposition

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ericka shared this idea  ·  Apr 30, 2025

8. Deskphone reset to default after reboot

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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   Ericka shared this idea  ·  Apr 23, 2025

9. ISP Connection Log

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   Ericka shared this idea  ·  Apr 2, 2025

10. Remove PIN in Call Queues

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Ericka shared this idea  ·  Mar 26, 2025

11. RingCX Custom Role for Admins (Assign Queues)

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Ericka shared this idea  ·  Mar 24, 2025

12. Sort Call Back Feature based on Caller's Timezone Requested

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Ericka shared this idea  ·  Mar 20, 2025

13. Add BYOD as filter for deskphones

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Ericka shared this idea  ·  Mar 3, 2025

14. Button for callers to stop hold music

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    New  ·  1 comment  ·  Events & Video » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Ericka commented  ·  Feb 28, 2025  ·  Edit…  ·  Delete…

    Please send an update to these emails once applied: pmirville@simpay.net, itsupport@simpay.net

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    Ericka shared this idea  ·  Feb 28, 2025

15. Call Queue - Remote Member Management

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Ericka shared this idea  ·  Feb 19, 2025

16. RingCX External Alert for agent status (i.e. exceeded lunch break)

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ericka commented  ·  Feb 12, 2025  ·  Edit…  ·  Delete…

    Customer would like to request a notification for agents to track their accumulated break time and lunch time, both when on and off break

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    Ericka supported this idea  ·  Feb 11, 2025

17. Service Status Notification Tester

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ericka supported this idea  ·  Feb 10, 2025

18. RingCX Dashboard Overview

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ericka shared this idea  ·  Jan 9, 2025

19. RingCX Agent(s) capability to disable recording when they are speaking to their Supervisor

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ericka shared this idea  ·  Jan 6, 2025

20. Disable Overall AI Assistant

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    New  ·  6 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Ericka shared this idea  ·  Dec 27, 2024