Settings and activity

57 results found

1. Sort Call Back Feature based on Caller's Timezone Requested

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ericka shared this idea  ·  Mar 20, 2025

2. Add BYOD as filter for deskphones

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Ericka shared this idea  ·  Mar 3, 2025

3. Button for callers to stop hold music

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   New  ·  1 comment  ·  Events & Video » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Ericka commented  ·  Feb 28, 2025  ·  Edit…  ·  Delete…

   Please send an update to these emails once applied: pmirville@simpay.net, itsupport@simpay.net

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   Ericka shared this idea  ·  Feb 28, 2025

4. Call Queue - Remote Member Management

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Ericka shared this idea  ·  Feb 19, 2025

5. RingCX External Alert for agent status (i.e. exceeded lunch break)

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ericka commented  ·  Feb 12, 2025  ·  Edit…  ·  Delete…

   Customer would like to request a notification for agents to track their accumulated break time and lunch time, both when on and off break

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   Ericka supported this idea  ·  Feb 11, 2025

6. Service Status Notification Tester

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ericka supported this idea  ·  Feb 10, 2025

7. RingCX Dashboard Overview

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ericka shared this idea  ·  Jan 9, 2025

8. Disable Overall AI Assistant

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   New  ·  10 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Ericka shared this idea  ·  Dec 27, 2024

9. Remove Log-in Limit for RingCentral Phone app

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Console  ·  Edit…  ·  Delete…  ·  Admin →
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   Ericka shared this idea  ·  Nov 7, 2024

10. Add the preferred area code numbers instead of having it replaced by an existing phone number

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ericka shared this idea  ·  Oct 25, 2024

11. Pre-assigned Secure Code

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    New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Delete…  ·  Admin →
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    Ericka shared this idea  ·  Oct 17, 2024

12. Agent Analytics: Log Agent Queue Uptime

    14 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ericka supported this idea  ·  Aug 15, 2024

13. Live Queue Agent Monitoring

    11 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ericka supported this idea  ·  Aug 15, 2024

14. Agent State Log in Analytics Live Report

    18 votes

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    Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ericka supported this idea  ·  Aug 15, 2024

15. To add multiple devices on ring settings on user extension to ring at once

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ericka supported this idea  ·  Aug 15, 2024

16. Ringtone and notification source on RingCentral for Salesforce

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ericka shared this idea  ·  Aug 7, 2024

17. Outbound Caller ID Drop-down Alphabetical

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ericka supported this idea  ·  May 23, 2024