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Settings and activity

4 results found

  1. Detailed info in Call Log or Analytics

    13 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Hector commented  · 

    Its critical that you have only display pertinent actual information that is factual that we can make sense of in the reports. You have terminology like Abandoned and Refused calls that is creating a lot of confusion to our managers and supervisors.

    How can we determined the Abandoned calls (Customer hanged up because it was holding for too long)

    and

    How do we determined if an agent refused the call after ringing so many times in the queue?

    Thanks,

    Hector supported this idea  · 

  2. To show all numbers in Analytics

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Hector commented  · 

    Please allow this as soon as possible. I had an old MiTel phone number that had this feature for auditing purposes. When I was sold this system, they stated that I could do my own cradle to grave custom reports but that is not the case.

    Please let me know when this is implemented.

    Thanks,

    Hector Serrano.

    Hector supported this idea  · 

  3. New RingCentral - no date stamp for text messages from the day of

    113 votes

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    7 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Hector supported this idea  · 

  4. Include contents of SMS/MMS on the Logs

    151 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Hector supported this idea  ·