Settings and activity
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5 votes
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Justin
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1 voteJustin
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20 votes
An error occurred while saving the comment Justin
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This functionality is critical when managing a phone system with hundreds or even thousands of users. Being able to update the cost centers in bulk in the Admin Portal would be very helpful, including the ability to filter the billing items by site and so on.
Also, the spreadsheet that can be e-mailed for the billing items needs to be updated as well. While the spreadsheet provides a way to perform the updates in bulk, critical information is missing from the spreadsheet to identify what the billing item is. As an example, hot desk phones only show the phone numbers. Knowing the sites associated with them would be very helpful rather than having to look up the phone number in the portal to then update the spreadsheet.
Justin
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5 votes
An error occurred while saving the comment Justin
commented
I can think of lots of reasons why users shouldn't be given access to the Call Handling rules. Being able to update voicemail greetings is basic functionality that should be available without having to open up many more permissions to users.
Justin
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14 votesJustin
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2 votes
An error occurred while saving the comment Justin
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It's very odd that we have to use the print screen to view or save the file. I just want the file to open in my browser.
Justin
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28 votesJustin
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3 votesJustin
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25 votesJustin
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1 voteJustin
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I am a RingCentral partner and would greatly appreciate an update that gives us something like what is being requested.
I've had many customers request call flows with voicemails that eventually route to one specific user, and they want the voicemail greeting of that person to play for the callers. It's possible today to have the voicemails routed to that one person, but their voicemail greeting has to be downloaded and then uploaded to the one feature controlling the voicemail routing. When the user updates their voicemail greeting, the separate greeting doesn't get updated and is generally forgotten about.
When configuring something like a queue or a message-only extension, being able to select a user's current greeting, or any other greeting available in the system, would be ideal. If the greeting was ever updated, any call flows using that greeting would be updated as well, and messages on the system wouldn't have to be managed individually.