← RingCentral Ideas

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7 results found

  1. RC for Hubspot Warm Transfer

    3 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Adam supported this idea  · 

  2. Add "Ask First' Feature to HubSpot Plug In

    4 votes
    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Adam supported this idea  · 

  3. Sync RingCentral Desktop Application With RingCX

    155 votes
    Under Review  ·  9 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Adam commented  · 

    When agents are on a call in RingCX, their presence is not updated in the Ringcentral MVP app, which causes internal employees to believe they are available, then getting upset if their call or transfer is not answered. RingCX should be able to set the presence to some type of Busy status within MVP so that other employees can see when they are not available.

    Adam supported this idea  · 

  4. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    91 votes
    Planned  ·  11 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Adam supported this idea  · 

  5. Fix Browser Refresh Logging Agents Out Of CX

    30 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Adam shared this idea  · 

  6. Inqueue Callback: Changing Number Confirmation Prompt

    36 votes
    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Adam supported this idea  · 

  7. Add ability for Zendesk Widget To Search All Open Tickets

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Adam shared this idea  ·