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8 results found

  1. Call Queue - "Allow members to change their queue status"

    29 votes

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    6 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Adam supported this idea  · 

  2. Remove access to turn off Queue calls

    21 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Adam supported this idea  · 

  3. Add "Ask First" Feature to HubSpot Plug In

    8 votes

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    3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Admin →
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    Adam supported this idea  · 

  4. Sync RingCentral Desktop Application With RingCX

    232 votes

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    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Adam commented  · 

    When agents are on a call in RingCX, their presence is not updated in the Ringcentral MVP app, which causes internal employees to believe they are available, then getting upset if their call or transfer is not answered. RingCX should be able to set the presence to some type of Busy status within MVP so that other employees can see when they are not available.

    Adam supported this idea  · 

  5. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    105 votes

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    Planned  ·  14 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Adam supported this idea  · 

  6. Fix Browser Refresh Logging Agents Out Of CX

    32 votes

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    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Adam shared this idea  · 

  7. Inqueue Callback: Changing Number Confirmation Prompt

    37 votes

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    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Adam supported this idea  · 

  8. Add ability for Zendesk Widget To Search All Open Tickets

    2 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Adam shared this idea  ·