Settings and activity

6 results found

1. Abandoned Call Tracking Feature

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   52 votes

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   6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Ian supported this idea  ·  Nov 12, 2024

2. Adding a "country" filter in analytics portal

   19 votes

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   New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ian supported this idea  ·  Nov 12, 2024

3. I would like to be able to see the total time a user is toggled on to accept calls

   68 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Ian supported this idea  ·  Nov 12, 2024

4. Call should not be detected as missed if it was answered elsewhere

   62 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Ian supported this idea  ·  Nov 12, 2024

5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   655 votes

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   Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ian supported this idea  ·  Nov 12, 2024

6. Disable beeping sound for inbound and outbound call recording

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ian supported this idea  ·  Nov 12, 2024