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6 results found

  1. Abandoned Call Tracking Feature

    37 votes

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    4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Ian supported this idea  · 

  2. Adding a "country" filter in analytics portal

    18 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  3. I would like to be able to see the total time a user is toggled on to accept calls

    43 votes

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    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  4. Call should not be detected as missed if it was answered elsewhere

    19 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    526 votes

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    Future Consideration  ·  83 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Ian supported this idea  · 

  6. Disable beeping sound for inbound and outbound call recording

    5 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Ian supported this idea  ·