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Settings and activity

7 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    655 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Melissa commented  · 

    A must.

    Melissa supported this idea  · 

  2. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    105 votes

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    Planned  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Melissa commented  · 

    Our business numbers are getting spoofed or receiving calls from spoofed numbers and spam calls. This is critically impacting our Sales department. Developing a solution to reduce or stop such activity within the RC application is necessary.

    Melissa supported this idea  · 

  3. How long has the member of a queue been 'Available'?

    31 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Melissa supported this idea  · 

  4. Abandoned Call Tracking Feature

    52 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Melissa supported this idea  · 

  5. I would like to be able to see the total time a user is toggled on to accept calls

    68 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Melissa supported this idea  · 

  6. Need option to schedule reports in Business Analytics with PDF

    77 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Melissa supported this idea  · 

  7. Report on users time in queue

    13 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Melissa commented  · 

    This request is over a year old. What is the next step to take action on this request?

    Melissa supported this idea  ·