Settings and activity

16 results found

1. Terminology for some of the reporting needs to be updated.

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Cheryl supported this idea  ·  Dec 4, 2025

2. Details of Refused calls in Analytics report

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Cheryl supported this idea  ·  Dec 4, 2025

3. Kick Out of queue when call is "refused"

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Cheryl supported this idea  ·  Dec 4, 2025

4. Business Analytics - Refused Calls

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Cheryl supported this idea  ·  Dec 4, 2025

5. Reporting | Refused Calls

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Cheryl supported this idea  ·  Dec 4, 2025

6. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

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   Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Cheryl supported this idea  ·  Dec 4, 2025

7. Report for Users Login, Usage and Activity on RingCentral app

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   New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Cheryl supported this idea  ·  Dec 4, 2025

8. Individual Call Lifecycle

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   New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Cheryl supported this idea  ·  Dec 4, 2025

9. ability to check audit trail for more than 180 days

   27 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Cheryl supported this idea  ·  Dec 4, 2025

10. Ability to tell how many users are using AI Notes in Analytics

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Cheryl supported this idea  ·  Dec 4, 2025

11. Missed call should not be tagged on call queue as missed if picked up by a member on another call queue

    8 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Cheryl supported this idea  ·  Dec 4, 2025

12. Call should not be detected as missed if it was answered elsewhere

    66 votes

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    3 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    We have this problem in performance reports, but this is no more a problem in Business Analytics since Jan 2026.

    
    

    In Business Analytics, we have a separate Call Result for Abandoned, Missed with VoiceMail, Missed without Voicemail, and Answered Elsewhere (for simultaneous ringing) w.r.t user dimension.

    We have a BA dictionary explaining this -https://support.ringcentral.com/article-v2/Business-Analytics-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_US

    
    

    and soon in a couple of weeks we will publish a detailed knowledge base article on how to check metrics in business analytics and filter "answered elsewhere" calls.

    Cheryl supported this idea  ·  Dec 4, 2025

13. Details of Refused calls in Analytics report

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Cheryl supported this idea  ·  Dec 4, 2025

14. Custom Role - Phone Number Breakout

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    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Cheryl supported this idea  ·  Dec 4, 2025

15. Analytics report for IVR key presses

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Cheryl supported this idea  ·  Dec 4, 2025

16. Performance report refresh rate

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    11 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Cheryl commented  ·  Dec 4, 2025  ·  Edit…  ·  Delete…

    We need to be able to run reports at a minimum of 30 min intervals. This is causing issues with the way Performance reports are counting after hours calls to queues as abandoned and if we can get a refresh rate of 30 mins, we can run reports based on hours of operation which is only allows hourly intervals now.

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    Cheryl supported this idea  ·  Dec 4, 2025