Skip to content

Settings and activity

2 results found

  1. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Andrew shared this idea  · 
  2. 46 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    Andrew commented  · 

    Problem Statement: Queue members are unable to decline calls for their queue. If your call queue is set to "Simultaneous Ringing" and you decline a call for that call queue, it will continue to ring until someone in the queue answers it.

    Feature request/proposed solution: Add an option for call queues along the lines of: "When user ignores a call, do not ring that user's device for the same call." (Would still want other user's devices to ring.)

    Looks like this was also requested elsewhere* but I wanted to articulate the problem further.

    *This was also requested here. ( https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48021281-i-want-the-ability-to-ignore-calls-coming-in-on-a )

    An error occurred while saving the comment
    Andrew commented  · 

    I would like to add our name to this hat.

    This only happens when a call queue is set up for simultaneous ringing, however, there isn't a great workaround for being able to "permanently" decline a call.

    If this could even be added as an option or toggle, that would be excellent.

    Andrew supported this idea  ·