← RingCentral Ideas

Settings and activity

4 results found

  1. Allow Blocking Outbound Calls by Number

    128 votes
    Under Review  ·  24 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Andrew commented  · 

    This would be highly valued by our company as well.

    Andrew supported this idea  · 

  2. Extend the duration of data retention

    14 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  3. Add ability for users to warm transfer

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Andrew shared this idea  · 

  4. I want the ability to ignore calls coming in on a call queue

    51 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Andrew commented  · 

    Problem Statement: Queue members are unable to decline calls for their queue. If your call queue is set to "Simultaneous Ringing" and you decline a call for that call queue, it will continue to ring until someone in the queue answers it.

    Feature request/proposed solution: Add an option for call queues along the lines of: "When user ignores a call, do not ring that user's device for the same call." (Would still want other user's devices to ring.)

    Looks like this was also requested elsewhere* but I wanted to articulate the problem further.

    *This was also requested here. ( https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48021281-i-want-the-ability-to-ignore-calls-coming-in-on-a )

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    Andrew commented  · 

    I would like to add our name to this hat.

    This only happens when a call queue is set up for simultaneous ringing, however, there isn't a great workaround for being able to "permanently" decline a call.

    If this could even be added as an option or toggle, that would be excellent.

    Andrew supported this idea  ·