Settings and activity
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1 vote
Andrew
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46 votes
An error occurred while saving the comment An error occurred while saving the comment Andrew
commented
I would like to add our name to this hat.
This only happens when a call queue is set up for simultaneous ringing, however, there isn't a great workaround for being able to "permanently" decline a call.
If this could even be added as an option or toggle, that would be excellent.
Andrew
supported this idea
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Problem Statement: Queue members are unable to decline calls for their queue. If your call queue is set to "Simultaneous Ringing" and you decline a call for that call queue, it will continue to ring until someone in the queue answers it.
Feature request/proposed solution: Add an option for call queues along the lines of: "When user ignores a call, do not ring that user's device for the same call." (Would still want other user's devices to ring.)
Looks like this was also requested elsewhere* but I wanted to articulate the problem further.
*This was also requested here. ( https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48021281-i-want-the-ability-to-ignore-calls-coming-in-on-a )