Settings and activity
8 results found
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1 vote
Patrick shared this idea ·
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148 votes
Patrick supported this idea ·
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85 votes
Patrick supported this idea ·
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39 votes
Patrick supported this idea ·
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14 votes
Patrick supported this idea ·
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7 votes
An error occurred while saving the comment Patrick supported this idea ·
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3 votes
An error occurred while saving the comment Patrick commented
I actually have a critical need for this in my company. Our clients call their local office for any of their needs. However, if, for whatever reason (nobody's available, high call volume, etc.) the client is on hold for too long (in our case, 1 minute), we forward them to our National Call Center where the client needs can be addressed.
My clients need to know that they are being forwarded to the National Call Center and are no longer going to be talking with their local representative.
Right now, I'm handling this in a very awkward manner. I have our Call Queue set up so that if nobody answers within the 1 minute time limit (noted above) it forwards to ANOTHER call queue which plays the greeting "your call is now being forwarded to our national call center..." and immediately forwards it to the external number.
This is an OK workaround... but is an added step that really isn't necessary. We should be able to play the message that the call is being forwarded straight from the wait time management area.
Patrick supported this idea ·
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7 votes
Patrick supported this idea ·
An error occurred while saving the comment Patrick commented
Heather has an amazing idea here. I actually have a critical need for this in my company. Our clients call their local office for any of their needs. However, if, for whatever reason (nobody's available, high call volume, etc.) the client is on hold for too long (in our case, 1 minute), we forward them to our National Call Center where the client needs can be addressed.
My clients need to know that they are being forwarded to the National Call Center and are no longer going to be talking with their local representative.
Right now, I'm handling this in a very awkward manner. I have our Call Queue set up so that if nobody answers within the 1 minute time limit (noted above) it forwards to ANOTHER call queue which plays the greeting "your call is now being forwarded to our national call center..." and immediately forwards it to the external number.
This is an OK workaround... but is an added step that really isn't necessary. We should be able to play the message that the call is being forwarded straight from the wait time management area.
Pausing automatic call recording is CRITICAL to privacy compliance. If a client declines consent to be recorded, we can't speak on the phone.
The point of Automatic call recording is to turn on our call recording without the need for pressing *9 multiple times per day.
Please fix this ASAP!!!