Settings and activity

56 results found

1. Cross-site Access Management

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kimberlyn supported this idea  ·  Jul 10, 2025

2. Quality of Service (QoS) Portal for RingCX Calls

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   New  ·  12 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Kimberlyn supported this idea  ·  Jun 30, 2025

3. Preserve Original Caller ID in RingEX → RingCX → RingEX Call Transfers

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kimberlyn shared this idea  ·  Jun 30, 2025

4. Enable Forwarding of Calls with Blocked Caller ID to External Numbers

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Kimberlyn shared this idea  ·  Jun 16, 2025

5. Allow Voicemail Greetings Update Without Enabling Call Handling Permission

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kimberlyn shared this idea  ·  Jun 11, 2025

6. Improve Call Termination Reporting to Clearly Identify Caller Hang-ups for spog transfers

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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   Kimberlyn shared this idea  ·  Jun 11, 2025

7. Block RingCentral App (EX) Calls While Agent Is on RingCX Call

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kimberlyn shared this idea  ·  Jun 9, 2025

8. Ability to Deactivate Agents and Retain Historical Reporting in RingCX

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Kimberlyn shared this idea  ·  Jun 4, 2025

9. Support for Multiple Line Appearances on Desk Phones

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Kimberlyn shared this idea  ·  May 19, 2025

10. Enable Replying to Messages from 'All Messages' Tab

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Kimberlyn shared this idea  ·  May 19, 2025

11. Prevent Agent Disconnection During Caller Hang-Up in SPOG Transfers

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kimberlyn shared this idea  ·  May 7, 2025

12. Add Option to Filter All Posts by a Specific User Within a Team Conversation

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Kimberlyn shared this idea  ·  May 6, 2025

13. Add Option to Generate Reports for Calls Answered Within Custom Time Intervals (e.g., 36 Seconds)

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Kimberlyn shared this idea  ·  May 5, 2025

14. Request for Silent Monitoring Feature via Cell Phones in Engage Voice

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Edit…  ·  Delete…  ·  Admin →
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    Kimberlyn shared this idea  ·  Apr 9, 2025

15. Voicemail Caller ID for Transferred Calls

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kimberlyn shared this idea  ·  Apr 9, 2025

16. ability to use the hold music set on ringcx when placing the call on hold using the deskphone

    5 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Kimberlyn supported this idea  ·  Apr 7, 2025

17. 911 Notifications Handling for Non-emergency and Valid Calls

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Kimberlyn shared this idea  ·  Apr 4, 2025

18. Request for Faster Sync Between Live Reports and Call Logs

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Kimberlyn shared this idea  ·  Apr 3, 2025

19. Full Page Live Chat Experience

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    Kimberlyn shared this idea  ·  Mar 30, 2025

20. Transfer Confirmation for RingCentral App

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Kimberlyn shared this idea  ·  Mar 18, 2025