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Settings and activity

61 results found

  1. Option to Disable or Defer RingCentral App Auto-Update Prompts

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Kimberlyn shared this idea  · 

  2. Enable SSO Enforcement at Site-Level Within RingCentral Accounts

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kimberlyn shared this idea  · 

  3. API Support for Retrieving Agent Availability and Offhook State Without Event Subscriptions

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Kimberlyn shared this idea  · 

  4. Remove “Synchronization Error” Message for No-Reply Emails

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Kimberlyn shared this idea  · 

  5. Add Yealink 70B to the list of Supported Phones

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Kimberlyn shared this idea  · 

  6. Cross-site Access Management

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kimberlyn supported this idea  · 

  7. Quality of Service (QoS) Portal for RingCX Calls

    85 votes

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    Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Kimberlyn supported this idea  · 

  8. Preserve Original Caller ID in RingEX → RingCX → RingEX Call Transfers

    15 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Kimberlyn shared this idea  · 

  9. Enable Forwarding of Calls with Blocked Caller ID to External Numbers

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Kimberlyn shared this idea  · 

  10. Allow Voicemail Greetings Update Without Enabling Call Handling Permission

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kimberlyn shared this idea  · 

  11. Improve Call Termination Reporting to Clearly Identify Caller Hang-ups for spog transfers

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Kimberlyn shared this idea  · 

  12. Block RingCentral App (EX) Calls While Agent Is on RingCX Call

    12 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Kimberlyn shared this idea  · 

  13. Ability to Deactivate Agents and Retain Historical Reporting in RingCX

    9 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Kimberlyn shared this idea  · 

  14. Support for Multiple Line Appearances on Desk Phones

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Kimberlyn shared this idea  · 

  15. Enable Replying to Messages from 'All Messages' Tab

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Kimberlyn shared this idea  · 

  16. Prevent Agent Disconnection During Caller Hang-Up in SPOG Transfers

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Kimberlyn shared this idea  · 

  17. Add Option to Filter All Posts by a Specific User Within a Team Conversation

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Kimberlyn shared this idea  · 

  18. Add Option to Generate Reports for Calls Answered Within Custom Time Intervals (e.g., 36 Seconds)

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Kimberlyn shared this idea  · 

  19. Request for Silent Monitoring Feature via Cell Phones in Engage Voice

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Kimberlyn shared this idea  · 

  20. Voicemail Caller ID for Transferred Calls

    11 votes

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    New  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Kimberlyn shared this idea  · 
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