← RingCentral Ideas

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5 results found

  1. Retain Caller ID information regardless of blind/warm transfer type

    203 votes
    18 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Johnny supported this idea  · 

  2. When forwarding incoming outside calls, we need the outside caller ID to pass through to the forwarded number

    11 votes
    Implemented  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Johnny commented  · 

    My client is extremely dissatisfied with RingCentral’s functionality. Specifically, their previous provider allowed the original caller ID to transfer when warm calls from a call queue were redirected to an external number. With RingCentral, however, the caller ID displayed is that of the call queue rather than the original caller.

    Johnny supported this idea  · 

  3. Warm Transfer show original caller ID

    8 votes
    Implemented  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Johnny commented  · 

    My client is extremely dissatisfied with RingCentral’s functionality. Specifically, their previous provider allowed the original caller ID to transfer when warm calls from a call queue were redirected to an external number. With RingCentral, however, the caller ID displayed is that of the call queue rather than the original caller.

    Johnny supported this idea  · 

  4. Allow the original caller ID to be shown when a call is forwarded.

    2 votes
    Implemented  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Johnny commented  · 

    My client is extremely dissatisfied with RingCentral’s functionality. Specifically, their previous provider allowed the original caller ID to transfer when warm calls from a call queue were redirected to an external number. With RingCentral, however, the caller ID displayed is that of the call queue rather than the original caller.

    Johnny supported this idea  · 

  5. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    48 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Johnny commented  · 

    My client is extremely dissatisfied with RingCentral’s functionality. Specifically, their previous provider allowed the original caller ID to transfer when warm calls from a call queue were redirected to an external number. With RingCentral, however, the caller ID displayed is that of the call queue rather than the original caller.

    Johnny supported this idea  · 
    An error occurred while saving the comment
    Johnny commented  · 

    This is a much needed feature as our IVR transfers to external cell phones, the receiver of the transfer thinks its coming from the office, they answer to find out its completely someone else. other VoIP providers can do this, why hasn't RingCentral figured this out yet?