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  1. Warm transfer to call queue is not retaining caller ID

    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Johnny supported this idea  · 

  2. When forwarding incoming outside calls, we need the outside caller ID to pass through to the forwarded number

    11 votes

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    Implemented  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Johnny commented  · 

    My client is extremely dissatisfied with RingCentral’s functionality. Specifically, their previous provider allowed the original caller ID to transfer when warm calls from a call queue were redirected to an external number. With RingCentral, however, the caller ID displayed is that of the call queue rather than the original caller.

    Johnny supported this idea  · 

  3. Warm Transfer show original caller ID

    7 votes

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    Implemented  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Johnny commented  · 

    My client is extremely dissatisfied with RingCentral’s functionality. Specifically, their previous provider allowed the original caller ID to transfer when warm calls from a call queue were redirected to an external number. With RingCentral, however, the caller ID displayed is that of the call queue rather than the original caller.

    Johnny supported this idea  · 

  4. Allow the original caller ID to be shown when a call is forwarded.

    2 votes

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    Implemented  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Johnny commented  · 

    My client is extremely dissatisfied with RingCentral’s functionality. Specifically, their previous provider allowed the original caller ID to transfer when warm calls from a call queue were redirected to an external number. With RingCentral, however, the caller ID displayed is that of the call queue rather than the original caller.

    Johnny supported this idea  · 

  5. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    36 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Johnny commented  · 

    My client is extremely dissatisfied with RingCentral’s functionality. Specifically, their previous provider allowed the original caller ID to transfer when warm calls from a call queue were redirected to an external number. With RingCentral, however, the caller ID displayed is that of the call queue rather than the original caller.

    Johnny supported this idea  · 
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    Johnny commented  · 

    This is a much needed feature as our IVR transfers to external cell phones, the receiver of the transfer thinks its coming from the office, they answer to find out its completely someone else. other VoIP providers can do this, why hasn't RingCentral figured this out yet?