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Warm Transfer show original caller ID

Currently after a warm transfer is completed the user that received the transfer sees the caller ID information of the user that made the transfer instead of the ID of the person that they are on the phone with after the transfer.Can you make the caller ID show the information of the person that they are on the phone with?

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Dominik shared this idea  ·   ·  Report…  ·  Admin →
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  • Johnny commented  ·   ·  Report

    My client is extremely dissatisfied with RingCentral’s functionality. Specifically, their previous provider allowed the original caller ID to transfer when warm calls from a call queue were redirected to an external number. With RingCentral, however, the caller ID displayed is that of the call queue rather than the original caller.

  • Josh commented  ·   ·  Report

    Confirmed that this issue is NOT implemented, version 24.1.33.9929. Caller ID of a Queue call is not retained using the 'Ask first' transfer type.