Settings and activity

12 results found

1. add n/a to the yes/no responses on scorecards

   11 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use. You can select N/A as an option for any scorecard response. Please find the screenshot for additional details.

   Carrie supported this idea  ·  Nov 18, 2024

2. Automated reports for RingSense managers

   37 votes

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   2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

   Carrie supported this idea  ·  Nov 18, 2024

3. Export scorecard data

   39 votes

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   Planned  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Carrie supported this idea  ·  Nov 18, 2024

4. RingSense: Pull in/Filter Calls based on Duration

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   57 votes

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   4 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

   
   

   Key benefits of this feature include:

   
   

   • Custom thresholds: Customers can define minimum call duration rules
   • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
   • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

   
   

   Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

   Carrie supported this idea  ·  Nov 18, 2024

5. Agent to Agent Transfers in SMS and Engaged Digital Messaging

   5 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Carrie shared this idea  ·  Sep 4, 2024

6. Agent to Agent Transfer in SMS and Engaged Digital Messaging

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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   Carrie shared this idea  ·  Sep 4, 2024

7. Wrap Time / After Contact Work

   53 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Carrie supported this idea  ·  Aug 7, 2024

8. Agent personal queue - Easy UI feature

   7 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Carrie supported this idea  ·  Aug 7, 2024

9. Enhance Agent States

   61 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Carrie supported this idea  ·  Aug 7, 2024

10. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    110 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Carrie supported this idea  ·  Aug 7, 2024

11. dashboards data refresh time

    60 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Carrie supported this idea  ·  Aug 7, 2024

12. As a super admin ability to edit live report dashboards that are owned by someone else

    17 votes

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    Planned  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Carrie supported this idea  ·  Aug 7, 2024