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← RingCentral Ideas

Settings and activity

12 results found

  1. add n/a to the yes/no responses on scorecards

    8 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Carrie supported this idea  · 

  2. Automated reports for RingSense managers

    30 votes

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    Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Carrie supported this idea  · 

  3. Export scorecard data

    13 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Carrie supported this idea  · 

  4. Auto-delete RingSense recordings under 1 minute

    22 votes

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    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Carrie supported this idea  · 

  5. Agent to Agent Transfers in SMS and Engaged Digital Messaging

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Carrie shared this idea  · 

  6. Agent to Agent Transfer in SMS and Engaged Digital Messaging

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Carrie shared this idea  · 

  7. Wrap Time / After Contact Work

    43 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Carrie supported this idea  · 

  8. Agent personal queue - Easy UI feature

    5 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Carrie supported this idea  · 

  9. Enhance Agent States

    40 votes

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    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Carrie supported this idea  · 

  10. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    80 votes

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    Planned  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Carrie supported this idea  · 

  11. dashboards data refresh time

    47 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Carrie supported this idea  · 

  12. As a super admin ability to edit live report dashboards that are owned by someone else

    15 votes

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    Planned  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Carrie supported this idea  ·