Settings and activity

6 results found

1. Auto email and additional archiving of Adoption and Usage analytics

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   New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Edit…  ·  Delete…  ·  Admin →
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   Duane shared this idea  ·  Jan 3, 2025

2. I would like to be able to see the total time a user is toggled on to accept calls

   43 votes

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   3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Duane supported this idea  ·  Jan 3, 2025

3. Performance report align with user call logs

   38 votes

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   New  ·  5 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Duane supported this idea  ·  Jan 3, 2025

4. Call should not be detected as missed if it was answered elsewhere

   19 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Duane supported this idea  ·  Jan 3, 2025

5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   527 votes

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   Future Consideration  ·  83 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Duane supported this idea  ·  Jan 3, 2025

6. RC for Zapier - Inbound Call Recording triggers

   2 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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