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Settings and activity

4 results found

  1. Fixed distribution of calls per agent

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    IT shared this idea  · 

  2. Shared SMS were multiple users can receive and send SMS on specific number

    1,446 votes

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    Implemented  ·  342 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  3. Permanently minimize the AI Notes and Transcript box

    86 votes

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    20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

    IT supported this idea  · 

  4. Remove keyword "CANCEL" from automatic OPT-OUT for SMS

    27 votes

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    Thank you for this feedback!

    As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.

    IT supported this idea  ·