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Settings and activity

7 results found

  1. Language selection for the Position in Queue and Wait time

    23 votes

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    New  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Helen shared this idea  · 

  2. Fax Preview When Sending Fax through Softphone

    11 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Helen shared this idea  · 

  3. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    25 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Admin →
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  4. RingCX - Option not to count outbound queue calls within inbound reporting stats

    29 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  5. View Ring CX Realtime dashboards in minutes and seconds.

    91 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  6. Sync RingCentral Desktop Application With RingCX

    279 votes

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    Planned  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Helen supported this idea  · 

  7. On the Adoption & Usage reports, filter by Site or by Department

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Helen shared this idea  ·