← RingCentral Ideas

Settings and activity

10 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
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    Mindy commented  · 

    We have a huge need for this as well!

    Mindy supported this idea  · 

  2. Abandoned Call queue Rate

    9 votes
    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Mindy supported this idea  · 

  3. How long has the member of a queue been 'Available'?

    27 votes
    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Mindy supported this idea  · 

  4. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    18 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Mindy supported this idea  · 

  5. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    29 votes
    3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mindy supported this idea  · 

  6. Missed calls to queue showing up as "Answered Elsewhere"

    41 votes
    Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Mindy supported this idea  · 

  7. Abandoned Call Tracking Feature

    39 votes
    4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Mindy supported this idea  · 

  8. Generate a report on a date range but only on specific time of the day

    42 votes
    6 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Mindy supported this idea  · 

  9. I would like to be able to see the total time a user is toggled on to accept calls

    52 votes
    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Mindy supported this idea  · 

  10. Performance report align with user call logs

    57 votes
    New  ·  7 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
    How important is this to you?
    Mindy supported this idea  ·