Settings and activity

10 results found

1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   682 votes

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   Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mindy commented  ·  Aug 20, 2024  ·  Edit…  ·  Delete…

   We have a huge need for this as well!

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   Mindy supported this idea  ·  Aug 20, 2024

2. Abandoned Call queue Rate

   23 votes

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   New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mindy supported this idea  ·  Aug 20, 2024

3. How long has the member of a queue been 'Available'?

   34 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Mindy supported this idea  ·  Aug 20, 2024

4. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

   20 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mindy supported this idea  ·  Aug 20, 2024

5. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

   52 votes

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   7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mindy supported this idea  ·  Aug 20, 2024

6. Missed calls to queue showing up as "Answered Elsewhere"

   50 votes

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   Under Review  ·  10 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Mindy supported this idea  ·  Aug 20, 2024

7. Abandoned Call Tracking Feature

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   66 votes

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   10 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Mindy supported this idea  ·  Aug 20, 2024

8. Generate a report on a date range but only on specific time of the day

   45 votes

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   7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mindy supported this idea  ·  Aug 20, 2024

9. I would like to be able to see the total time a user is toggled on to accept calls

   73 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Mindy supported this idea  ·  Aug 20, 2024

10. Performance report align with user call logs

    101 votes

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    11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

    Mindy supported this idea  ·  Aug 20, 2024