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Settings and activity

10 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    663 votes

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    Future Consideration  ·  105 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mindy commented  · 

    We have a huge need for this as well!

    Mindy supported this idea  · 

  2. Abandoned Call queue Rate

    21 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mindy supported this idea  · 

  3. How long has the member of a queue been 'Available'?

    32 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Mindy supported this idea  · 

  4. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Mindy supported this idea  · 

  5. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    44 votes

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    3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mindy supported this idea  · 

  6. Missed calls to queue showing up as "Answered Elsewhere"

    47 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Mindy supported this idea  · 

  7. Abandoned Call Tracking Feature

    53 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Mindy supported this idea  · 

  8. Generate a report on a date range but only on specific time of the day

    45 votes

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    7 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mindy supported this idea  · 

  9. I would like to be able to see the total time a user is toggled on to accept calls

    70 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Mindy supported this idea  · 

  10. Performance report align with user call logs

    95 votes

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    Under Review  ·  11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Mindy supported this idea  ·