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Settings and activity

10 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    644 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mindy commented  · 

    We have a huge need for this as well!

    Mindy supported this idea  · 

  2. Abandoned Call queue Rate

    13 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mindy supported this idea  · 

  3. How long has the member of a queue been 'Available'?

    30 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Mindy supported this idea  · 

  4. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Mindy supported this idea  · 

  5. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    33 votes

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    3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mindy supported this idea  · 

  6. Missed calls to queue showing up as "Answered Elsewhere"

    45 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Mindy supported this idea  · 

  7. Abandoned Call Tracking Feature

    48 votes

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    5 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Mindy supported this idea  · 

  8. Generate a report on a date range but only on specific time of the day

    44 votes

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    6 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mindy supported this idea  · 

  9. I would like to be able to see the total time a user is toggled on to accept calls

    66 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Mindy supported this idea  · 

  10. Performance report align with user call logs

    82 votes

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    New  ·  9 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Mindy supported this idea  ·