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4 results found

  1. Disable "AI is taking notes" when on call

    134 votes
    33 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    An error occurred while saving the comment
    Jim commented  · 

    Just record an empty "custom" prompt.

  2. Provide an API that Allows a 3rd Party Platform to Obtain Disposition and Notes from a Completed Call

    2 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jim supported this idea  · 

  3. Add AI Notes to the API

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Jim supported this idea  · 

  4. Retain the main number as SMS outbound caller id.

    31 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?