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Settings and activity

9 results found

  1. Feature Request: Scheduled Callbacks for Voice Queue Dispositions

    5 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  2. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

    11 votes

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    Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Ronald supported this idea  · 

  3. Coaching Page – Multi-Team View and Comparison (RingSense)

    28 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Ronald supported this idea  · 

  4. Outbound call recording

    4 votes

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    1 comment  ·  RingCentral Contact Center » Other  ·  Admin →
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    Ronald supported this idea  · 

  5. Cost Centers built in RCX

    45 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Ronald supported this idea  · 

  6. INTERCEPT

    67 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ronald supported this idea  · 

  7. The ability modify queue events in RingCx priority in a single queue event.

    6 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Ronald shared this idea  · 

  8. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    93 votes

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    New  ·  19 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Ronald supported this idea  · 

  9. Disable the option to enter an extension while the prompt is playing

    3 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Ronald commented  · 

    Any update on this request? Our business are being affected by this after moving over to RingCX. Some phone number are still being reached at RingEX.

    Ronald supported this idea  ·