Settings and activity

8 results found

1. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

   11 votes

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   Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Ronald supported this idea  ·  Jul 16, 2026

2. Coaching Page – Multi-Team View and Comparison (RingSense)

   27 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Ronald supported this idea  ·  Jun 8, 2026

3. Outbound call recording

   4 votes

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   1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Ronald supported this idea  ·  Feb 24, 2026

4. Cost Centers built in RCX

   45 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ronald supported this idea  ·  Sep 12, 2025

5. INTERCEPT

   66 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ronald supported this idea  ·  Sep 10, 2025

6. The ability modify queue events in RingCx priority in a single queue event.

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   6 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ronald shared this idea  ·  Aug 28, 2025

7. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

   86 votes

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   New  ·  15 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Ronald supported this idea  ·  Aug 22, 2025

8. Disable the option to enter an extension while the prompt is playing

   3 votes

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   New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ronald commented  ·  Apr 15, 2025  ·  Edit…  ·  Delete…

   Any update on this request? Our business are being affected by this after moving over to RingCX. Some phone number are still being reached at RingEX.

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   Ronald supported this idea  ·  Apr 15, 2025