Settings and activity

47 results found

1. RingSense ScoreCard Template

   2 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Nov 10, 2025

2. Chat Feature in RingSense

   7 votes

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   1 comment  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Nov 10, 2025

3. SMS as a Channel/Integration

   7 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Nov 10, 2025

4. Disable AI "Automatic notes"

   34 votes

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   New  ·  3 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Zabi commented  ·  Oct 13, 2025  ·  Edit…  ·  Delete…

   We have turned this off in the admins platform

   Save Submitting...

5. Feature Request: Option to Include Explicit/Foul Language in AI Transcriptions

   35 votes

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   New  ·  0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Oct 13, 2025

6. Allow to set review and coaching goals for managers

   4 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Oct 13, 2025

7. RingSense: More insight for Manager - Coaching progress per employee & Alert when issues come back

   8 votes

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   Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Oct 13, 2025

8. AI Monthly coaching insights

   5 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Oct 13, 2025

9. Comments: Notification, Tallying and Coaching Insights

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   10 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Zabi shared this idea  ·  Jun 5, 2025

10. Adding Custom Notifications within RingSense

    21 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

    Zabi supported this idea  ·  Jun 5, 2025

11. Allow Comments and Feedback anywhere I listen to a call

    3 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Jun 5, 2025

12. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

    8 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Jun 5, 2025

13. Add @mention into RingSense for feedback/Comment

    14 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Jun 5, 2025

14. Ability to support multiple instances of a CRM/CRMs for one customer

    16 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  May 14, 2025

15. Enable AI-Pre-Filled Scorecards to Contribute to Leaderboard Metrics

    6 votes

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Scorecard Intelligence - We've introduced a new tab inside Coaching module called scorecards, it gives you intelligence on scorecards at a global as well as individual level:

    • Actionable visibility: Unlock scorecard performance and rank order agents
    • Smarter analysis: Correlate agent scoring patterns (pass vs. fail)
    • Business impact: Exportable reports enable trend analysis and informed decisions

    You can find more details in the attached screenshot

    Zabi supported this idea  ·  May 14, 2025

16. Rinsense for RingCX icon RingCentral app

    5 votes

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    Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  May 14, 2025

17. Ability to listed to calls in Admin portal call log at different speeds like it is available in RingSense.

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  May 14, 2025

18. RingSense Feedback option

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    4 votes

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  May 14, 2025

19. Filter by Voice/Digital Queue in RingSense for RingCX

    36 votes

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    4 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I'm pleased to announce that this feature is live! RingSense (RS) now lets you:

    • Filter interactions by Queue (REX/RCX) and Disposition in the filter panel.
    • See source identifiers on each interaction—including the queue (REX, RCX) and the final Disposition value—for clear traceability.
    • Target scorecards using Queue and Disposition so you can tailor evaluations by routing path or final outcome. (Great for customizing scorecards by team/flow or result.)

    More details in the attached screenshots.

    
    

    Why this matters

    1. Enhanced visibility: Source identifiers in RS make it easy to correlate data across RS ↔ REX/RCX.
    2. Smarter insights: REX/RCX call-queue metadata is now available for advanced filtering and analysis.
    3. Customizable targeting: Use Queue and Disposition to build highly relevant, outcome-aware scorecards.
    Zabi supported this idea  ·  May 14, 2025

20. Transferring calls to RingEX Extensions via corporate directory

    52 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  May 14, 2025