Settings and activity

40 results found

1. Comments: Notification, Tallying and Coaching Insights

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Zabi shared this idea  ·  Jun 5, 2025

2. Adding Custom Notifications within RingSense

   21 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

   Zabi supported this idea  ·  Jun 5, 2025

3. Allow to set review and coaching goals for managers

   3 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jun 5, 2025

4. Allow Comments and Feedback anywhere I listen to a call

   3 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jun 5, 2025

5. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

   8 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jun 5, 2025

6. Add @mention into RingSense for feedback/Comment

   14 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jun 5, 2025

7. Ability to support multiple instances of a CRM/CRMs for one customer

   16 votes

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   Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  May 14, 2025

8. Enable AI-Pre-Filled Scorecards to Contribute to Leaderboard Metrics

   6 votes

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  May 14, 2025

9. Rinsense for RingCX icon RingCentral app

   5 votes

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   Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  May 14, 2025

10. Ability to listed to calls in Admin portal call log at different speeds like it is available in RingSense.

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  May 14, 2025

11. RingSense Feedback option

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    4 votes

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  May 14, 2025

12. Filter by Voice/Digital Queue in RingSense for RingCX

    33 votes

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    4 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I'm pleased to announce that this feature is live! RingSense (RS) now lets you:

    • Filter interactions by Queue (REX/RCX) and Disposition in the filter panel.
    • See source identifiers on each interaction—including the queue (REX, RCX) and the final Disposition value—for clear traceability.
    • Target scorecards using Queue and Disposition so you can tailor evaluations by routing path or final outcome. (Great for customizing scorecards by team/flow or result.)

    More details in the attached screenshots.

    
    

    Why this matters

    1. Enhanced visibility: Source identifiers in RS make it easy to correlate data across RS ↔ REX/RCX.
    2. Smarter insights: REX/RCX call-queue metadata is now available for advanced filtering and analysis.
    3. Customizable targeting: Use Queue and Disposition to build highly relevant, outcome-aware scorecards.
    Zabi supported this idea  ·  May 14, 2025

13. Transferring calls to RingEX Extensions via corporate directory

    48 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  May 14, 2025

14. Have search option of dial group added to Ring Sense

    39 votes

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    New  ·  2 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  May 14, 2025

15. transfer

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    56 votes

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    Under Review  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  May 14, 2025

16. Sync RingCentral Desktop Application With RingCX

    246 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  May 14, 2025

17. Set logon hours for access to ringcentral.

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Apr 3, 2025

18. Feature Request: Restrict User Login to RingCentral Mobile App

    16 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Apr 3, 2025

19. Pop-up window for incoming calls

    17 votes

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    New  ·  6 comments  ·  RingSense & AI » Accessibility  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Mar 18, 2025

20. call recording and csat scores

    7 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Zabi shared this idea  ·  Mar 18, 2025