Settings and activity

64 results found

1. Need a easy solution to update holiday for each call queue.

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Apr 7, 2026

2. Ability to copy and paste custom rules for Holiday Exceptions

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   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Apr 7, 2026

3. Buld Download for Transcripts in Ringsense All Interractions

   9 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Mar 30, 2026

4. AI recommendations survey

   6 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jan 9, 2026

5. Actionable Insights - Did you know this about your team?

   6 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jan 9, 2026

6. Ability to create Scorecard then attach trackers

   8 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jan 9, 2026

7. AI tracking over time to see if coaching works

   9 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jan 9, 2026

8. Ability to add a summary note to recordings saved in a Library

   11 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jan 9, 2026

9. Ability for managers to select which user scorecard is for

   11 votes

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   Future Consideration  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Zabi supported this idea  ·  Jan 9, 2026

10. RingSense Dashboard based landing page to drive adoption and insight

    63 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Jan 9, 2026

11. Views for Trackers

    4 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I'm pleased to announce that this feature is now available on your account. You can save filters and create specific views on the trackers page.

    
    

    Please find details in the attached screenshot

    Zabi supported this idea  ·  Jan 9, 2026

12. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

    29 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    ACE (formerly RingSense) now supports various UK specific redaction entities. You can find those in the Admin Settings -> Organization (tab) -> Information Redaction section

    Zabi supported this idea  ·  Jan 9, 2026

13. Feature request/roll back: Filtering by Teams

    1 vote

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Edit…  ·  Delete…  ·  Admin →
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    Zabi shared this idea  ·  Jan 5, 2026

14. mask sensitive info from transcript and ai notes

    17 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Jan 5, 2026

15. Coaching Insights - Main Screen

    7 votes

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    2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks for the valuable feedback. We are now working on an update to persist your filters on the coaching page

    Zabi supported this idea  ·  Jan 5, 2026

16. Ringsense Call scoring

    7 votes

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    2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I'm glad to announce that this feature has now been implemented. Any scorecard will be attributed to the managers who audited the scorecard even if they didn't make any changes to AI score. This will ensure accurate reporting for managers

    Zabi supported this idea  ·  Jan 5, 2026

17. RingSense Scorecard-Non Applicable (N/A) to only be selectable as a score for specific questions

    9 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    RingSense/ACE now allows flexibility to mark a scorecard question as mandatory or optional

    
    

    As an admin, you can specify which questions are optional v/s required. See the attached screenshot.

    
    

    Key benefits of this feature include:

    • Ensures consistent evaluations by making critical questions mandatory
    • Enables flexible scoring with optional questions for non-applicable scenarios
    • Gives admins tighter control over quality standards and compliance requirements

    
    

    Zabi supported this idea  ·  Jan 5, 2026

18. RingSense ScoreCard Template

    6 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Nov 10, 2025

19. Chat Feature in RingSense

    8 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Nov 10, 2025

20. SMS as a Channel/Integration

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    Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Zabi supported this idea  ·  Nov 10, 2025