Settings and activity

6 results found

1. disable the DND function

   20 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Deryl commented  ·  Dec 1, 2025  ·  Edit…  ·  Delete…

   The user should not be able to utilize DND when they abuse the feature.

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   Deryl supported this idea  ·  Dec 1, 2025

2. We need to add "Total Talk Time" to performance reports

   7 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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3. Need Unique inbound call analytics on the analytics graphs

   7 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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4. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

   186 votes

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   12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn more about controlling user access to the accept queue calls feature here!

5. Ability to disable DND feature through Admin Portal on phones used in common areas

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Deryl supported this idea  ·  Mar 11, 2025

6. Disable RC app status of DND for non admin.

   15 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Deryl supported this idea  ·  Mar 11, 2025
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   Deryl commented  ·  Mar 11, 2025  ·  Edit…  ·  Delete…

   i need to know how to turn off the DND button for my employees

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