Disable RC app status of DND for non admin.
To make sure only admin or management can change status to take calls, and should not be available to users/non admin to use DND.
11
votes
Anonymous
shared this idea
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Tasha
commented
We would like only users with Super Admin roles to be able to manage the DND feature so the rest of our staff (users) are unable to toggle DND on their own. Is it possible to do this on both the RC applications as well as our desk phones?
If it is not possible to apply this change to our desk phones, would we be able to completely remove the DND option from the desk phones?
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Ken
commented
Disable the options for the enabling/disabling of DND and call queues. Example: non-managers accounts should not have the ability to opt out of call queue settings or enable DND when on. Log out if you need to stop receiving calls.