Settings and activity

205 results found

1. The Desired Behavior AIR Calls

   8 votes

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   New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR Pro  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Oct 20, 2026

2. Option to instantly transfer callers to extension set up when no key is pressed in IVR (eliminate dead air/delay)

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ly shared this idea  ·  Oct 19, 2026

3. Quicker Transfer - IVR Menu Option - When no action is entered

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Oct 19, 2026

4. Show Caller number when specific extension will transfer the call to another extension

   53 votes

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   Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Oct 16, 2026

5. Voicemail Messages Retention Period

   15 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Oct 14, 2026

6. Remove SMS assign, reassign and resolve option on shared SMS

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Oct 13, 2026

7. Allow user to easily recover a deleted voicemail.

   18 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Oct 6, 2026

8. Better default IVR voice

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Oct 5, 2026

9. Prohibit dual incoming calls (call waiting off)

   18 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Oct 2, 2026

10. Access to call transcript history for all users

    34 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Oct 2, 2026

11. Increase the data retention duration for call recording

    82 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Oct 1, 2026

12. Adjust Call Recording Announcement Playback Timing

    23 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Oct 1, 2026

13. "Who Disconnected the Call" in Regular RingCentral Call Logs

    15 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Sep 25, 2026

14. SMS Default Outbound Number & Message Indicators

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Sep 25, 2026

15. Robo calls and Spam caller detection

    25 votes

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Sep 23, 2026

16. Ability to copy and paste custom rules for Holiday Exceptions

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    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Sep 22, 2026

17. Pair More Than 4 Handsets to Yealink Device

    9 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Sep 21, 2026

18. Receive Fax in Multiple RC App Users

    30 votes

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    New  ·  14 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Sep 18, 2026

19. Group SMS from External Number

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Sep 16, 2026

20. Voicemail and DND greeting

    15 votes

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    New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Sep 14, 2026