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Settings and activity

6 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    645 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Grace supported this idea  · 

  2. Have a report which shows all uses who have a divert on their phone

    32 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  3. Remove users from saved report that have been moved to another call queue

    14 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  4. Fax report

    24 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  5. fax delivery report

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  6. Configure Avaya J179 for more than 3-way conference calling.

    19 votes

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    New  ·  10 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Grace commented  · 

    Critical feature for our business needs. Would be extremely helpful to have this feature available.