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6 results found

  1. SMS Retention

    122 votes

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    Under Review  ·  36 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Joe supported this idea  · 
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    Joe commented  · 

    this is very important for taking care of customers and remembering what we texted about it the past beyond the days and the text threshold that doesn't get displayed. Please allow this history to all be displayed.

  2. RingCentral SMS integration with HubSpot to include photo-only messages.

    8 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Joe commented  · 

    the description of the need and the business impact is spot on and this feature is critically needed.

    Joe supported this idea  · 

  3. reply to specific texts in the conversation

    9 votes

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    New  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Joe commented  · 

    This is critical to keep organized with customers when discussing multiple topics at the same time. Thank you for prioritizing it.

    Joe supported this idea  · 

  4. Rejected calls should not return on the same member on call queue

    26 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joe commented  · 

    This is annoying and reduces productivity and needs a fix.

    Joe supported this idea  · 

  5. Preview pasted image in SMS Texts!

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Joe commented  · 

    this is critical to reduce the risk that we don't send personal information to the wrong person. Thank you for considering adding this feature.

    Joe supported this idea  · 

  6. Text Messaging Reply Option

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Joe commented  · 

    this is a critical business function to communicate effectively and efficiently with customers on various topics simultaneously.

    Joe supported this idea  ·