Rejected calls should not return on the same member on call queue
Call handling on our call queue is simultaneous. When a member rejects the call it will still ring the same user after the after call wrap up time. There should be an option to have the call drop or go to voicemail if everyone rejects the call and the same person should not receive the same call once she/he rejected it.
22
votes
Iam
shared this idea
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Joe
commented
This is annoying and reduces productivity and needs a fix.
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Jimbo
commented
We use a team line handled by a call queue and this issue is VERY consistent and causes inefficiency and interruption. Please fix this!!