Settings and activity

74 results found

1. Supervisor Activity report

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Oct 17, 2025

2. Pop-up window for incoming calls

   22 votes

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   New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Accessibility  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Oct 14, 2025

3. Separate Reports For Each ScoreCard Questions

   3 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that we've released 2 major features:

   1. Scorecard report - A new report in RingSense reports catalogue which gives you scorecard question level raw data. Along with this, you can also schedule reports
   2. Scorecard Intelligence - We've introduced a new tab inside Coaching module called scorecards, it gives you intelligence on scorecards at a question level. Here are the key benefits:

   • Actionable visibility: Unlock insights into scorecard performance and agent outcomes
   • Smarter analysis: Correlate agent scoring patterns (pass vs. fail)
   • Business impact: Exportable reports enable trend analysis and informed decisions

   You can find additional details in the attached screenshots

   Jay supported this idea  ·  Oct 14, 2025

4. Comprehensive Data Download from RingSense

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Jay commented  ·  Oct 14, 2025  ·  Edit…  ·  Delete…

   Agreed re API functionality, must include all RingSense data including CSAT scoring results

   Save Submitting...
   Jay supported this idea  ·  Oct 14, 2025

5. call recording and csat scores

   9 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Oct 14, 2025

6. Chinese Language Support

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Oct 14, 2025

7. ability to skip to main part of the call by utilizing the call transcripts

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Oct 14, 2025

8. Live call listening

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Oct 14, 2025

9. Make it possible so that searching for call recordings in RingSense can be done by using UII

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thanks for your valuable feedback. We are working on introducing a new filter to enable search via UII

   Jay supported this idea  ·  Oct 14, 2025

10. RingSense: Modifying AI Scores

    24 votes

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    Planned  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Oct 14, 2025

11. LIVE TRANSFER

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Oct 14, 2025

12. Train Ringsense with Our Policies, SOPs & Training Materials

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Oct 14, 2025

13. Feature Request: RingSense report downloads/exports do not always include corresponding columns to the set filters.

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Edit…  ·  Delete…  ·  Admin →
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    Jay shared this idea  ·  Oct 14, 2025

14. Customer Journey Cradle-to-Grave Report

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    Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

15. Display Break and Lunch Schedules in RingCX

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

16. Change Color Associated with Engaged State

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

17. RingCX Analytics: "Today" button in filtering time in historical reports.

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

18. Combined Voice and Digital Interactions Handled in RingCX Analytics

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

19. Ability to Change Time Format in RingCX CSV Reports from Seconds to HH:MM:S

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    New  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

20. Report on Custom Agent State in RingCX

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025