Settings and activity

43 results found

1. Have an Supervisor close/disposition a chat via Supervisor Dashboard

   8 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Aug 14, 2025

2. Chat send to email

   8 votes

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   New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Aug 14, 2025

3. More specific end call results in RingCX

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   Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Aug 14, 2025

4. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Aug 14, 2025

5. INTERCEPT

   28 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Aug 14, 2025

6. Historic Dashboard Widget calculations

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay shared this idea  ·  Aug 8, 2025

7. Show RingCX UII in Ringsense

   2 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Jul 31, 2025

8. Aggregate Reports for Call Metrics

   5 votes

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   New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Jul 31, 2025

9. RingSense Transcription Delay

   4 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Jul 31, 2025

10. Export Details/Data

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    9 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 31, 2025

11. Sync RingCX and RingSense customer data

    5 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 31, 2025

12. Can RingSense be filterable on disposition code?

    12 votes

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    New  ·  2 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 31, 2025
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    Jay commented  ·  Jul 30, 2025  ·  Edit…  ·  Delete…

    Also, it would be really helpful if a RingSense reporting tab could be added to the Analytics reporting application which would allow all of the same report building functionality and so that all reporting is in one application.

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    Jay commented  ·  Jul 30, 2025  ·  Edit…  ·  Delete…

    And further filterable on Disposition Notes. Would like the ability to filter RingSense CSAT and Tracker results by Disposition Code or Disposition Notes

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13. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    38 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 31, 2025

14. Combine for RingEX and CXone reporting

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 22, 2025

15. We need to be able to decline a call, then come back into the app & answer it when available

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 22, 2025

16. Ability to send report via email immediately.

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 22, 2025

17. Agent report should include digital interactions

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 22, 2025

18. Live call information within RC app

    6 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 22, 2025

19. wrap-up

    20 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 22, 2025

20. Generate analytics reports showing detailed call queue report

    32 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 22, 2025