Settings and activity

25 results found

1. SMS opt-in opt-out

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   Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Tashara supported this idea  ·  Nov 24, 2025

2. Export scorecard data

   42 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.

   We've released the following new reports:

   • Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
   • Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
   • Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
   • Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.

   Additionally, you can now schedule reports with the following key benefits:

   • Automated delivery: Set up recurring reports to be sent automatically at chosen intervals
   • Time savings: Eliminates manual effort in pulling and sharing data
   • Business impact: Ensures leaders and teams have timely insights for faster, data-driven decisions

   Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.

   We've released the following new reports:

   • Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
   • Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
   • Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
   • Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.

   Additionally, you can now schedule reports with the following… more

   Tashara supported this idea  ·  Nov 6, 2025

3. Instant Notifications added to views

   10 votes

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   4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that this feature is now available in your account. You can create a saved view and use it to subscribe for immediate notifications/alerts for the view.

   You can find additional details in the attached image.

   Tashara supported this idea  ·  Nov 6, 2025

4. RingSense License Reassignment

   7 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This is already supported by the RingCentral Billing portal.

   For any RingSense license, you can un-assign or re-assign it any time. Please see the attached screenshot.

   You can find additional details here: https://support.ringcentral.com/article-v2/Managing-licenses-in-RingCentral-account.html?brand=RingCentral&product=RingEX&language=en_US

   Tashara supported this idea  ·  Nov 6, 2025

5. Ringsense Call scoring

   6 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Tashara supported this idea  ·  Nov 6, 2025

6. RingSense Scorecard-Non Applicable (N/A) to only be selectable as a score for specific questions

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   RingSense/ACE now allows flexibility to mark a scorecard question as mandatory or optional

   
   

   As an admin, you can specify which questions are optional v/s required. See the attached screenshot.

   
   

   Key benefits of this feature include:

   • Ensures consistent evaluations by making critical questions mandatory
   • Enables flexible scoring with optional questions for non-applicable scenarios
   • Gives admins tighter control over quality standards and compliance requirements

   
   

   Tashara supported this idea  ·  Nov 6, 2025

7. edit transcripts

   26 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Tashara supported this idea  ·  Nov 6, 2025

8. Assign managers to agents in bulk

   9 votes

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   2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This feature is now available in your admin settings. You can bulk edit (upto 100 users) and assign them a specific role, manager, additional manager etc. You can find additional details in the attached gif

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   Tashara commented  ·  Nov 6, 2025  ·  Edit…  ·  Delete…

   Thank you.

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   Tashara supported this idea  ·  Aug 6, 2025

9. Coaching Insights - Main Screen

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   2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thanks for the valuable feedback. We are now working on an update to persist your filters on the coaching page

   An error occurred while saving the comment
   Tashara commented  ·  Nov 5, 2025  ·  Edit…  ·  Delete…

   It would also be helpful when we pull On-Demand insights that they show up for that same time frame that was filtered.

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   Tashara shared this idea  ·  Nov 4, 2025

10. RingSense: More insight for Manager - Coaching progress per employee & Alert when issues come back

    8 votes

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    Needs More Information  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Tashara supported this idea  ·  Nov 4, 2025

11. Allow to set review and coaching goals for managers

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Tashara supported this idea  ·  Nov 4, 2025

12. Easier Navigation to Access Coaching Information

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Tashara supported this idea  ·  Nov 4, 2025

13. Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents.

    11 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Tashara supported this idea  ·  Nov 4, 2025

14. Comments: Notification, Tallying and Coaching Insights

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    10 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Tashara supported this idea  ·  Nov 4, 2025

15. AI Monthly coaching insights

    6 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Tashara supported this idea  ·  Nov 4, 2025

16. Businesss & after hours range for LOB Analytics Subscription Reports

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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17. Performance report align with user call logs

    95 votes

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    Under Review  ·  11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Tashara supported this idea  ·  Oct 10, 2025

18. Details of Refused calls in Analytics report

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    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Tashara supported this idea  ·  Oct 10, 2025

19. Call should not be detected as missed if it was answered elsewhere

    64 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Tashara supported this idea  ·  Oct 10, 2025

20. Missed call report that shows all available users at the time of the missed call.

    42 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Tashara supported this idea  ·  Sep 16, 2025