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  1. Shorten the voicemail duration a caller can record

    21 votes

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    New  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Lisa commented  · 

    We believe this enhancement would not only benefit our organization but also other customers who manage high call volumes. We would appreciate this request being considered for a future update. 3 minutes should be the maximum.

    Thank you for your time and consideration..

    Lisa supported this idea  · 

  2. Forward a voicemail to a call queue voicemail

    46 votes

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    Future Consideration  ·  12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Lisa commented  · 

    This is a critical feature for our operations. Our customer service team works staggered schedules, and it is essential that incoming voicemails are accessible to the entire team rather than an individual user. Without a shared voicemail option, messages may be delayed or missed depending on staff availability.

    Our previous phone system supported this functionality, so we were very surprised to learn that it is not currently available in RingCentral.

    We respectfully request that this feature be added or that you provide a recommended solution to accomplish shared voicemail access. This capability is vital to maintaining our service standards and response times.

    Thank you for your attention to this matter

    Lisa supported this idea  ·