Skip to content
← RingCentral Ideas

Settings and activity

3 results found

  1. STIR/SHAKEN compliance for Canadian RingCentral customers

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Steve commented  · 

    Make the product for better for Canadian customers, especially as CRTC has STIR/SHAKEN as a requirement for carriers.

    Steve supported this idea  · 

  2. Rejecting Call Queues, send to VM

    130 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Future Consideration  ·  37 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Steve supported this idea  · 

  3. I want the ability to ignore calls coming in on a call queue

    90 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Steve commented  · 

    Simultaneous Call Queue. Person in the queue also deals with in-person customers. Phone rings, user hits decline, next ring it rings again.

    Other than changing status to DND or toggling Accept Queue Calls (both multiple steps and needs to be toggled back) there is no way to stop the ringing.

    Expected behavior. When a call is declined in the call queue, remove the user from that queue for that call only. One decline should be only necessary action.

    Steve supported this idea  ·