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5 results found

  1. Turn Off beep tone on call recording

    5 votes

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    2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Steve commented  · 

    My client is in a jurisdiction where a recording beep is not required. They should be allowed to turn it off.

    Steve supported this idea  · 

  2. Disable Call recording announcement

    69 votes

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    New  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Steve commented  · 

    My client is in a single party country. They have no need for an announcement, and it is causing friction in gaining new customers. Provide the tools yes, but do not require their use as determining whether they need to inform callers and how they inform callers is their responsibility.

    Steve supported this idea  · 

  3. STIR/SHAKEN compliance for Canadian RingCentral customers

    5 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Steve commented  · 

    Make the product for better for Canadian customers, especially as CRTC has STIR/SHAKEN as a requirement for carriers.

    Steve supported this idea  · 

  4. Rejecting Call Queues, send to VM

    130 votes

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    Future Consideration  ·  38 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Steve supported this idea  · 

  5. I want the ability to ignore calls coming in on a call queue

    90 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Steve commented  · 

    Simultaneous Call Queue. Person in the queue also deals with in-person customers. Phone rings, user hits decline, next ring it rings again.

    Other than changing status to DND or toggling Accept Queue Calls (both multiple steps and needs to be toggled back) there is no way to stop the ringing.

    Expected behavior. When a call is declined in the call queue, remove the user from that queue for that call only. One decline should be only necessary action.

    Steve supported this idea  ·