Settings and activity

18 results found

1. Ability to be available per channel

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Gretchen shared this idea  ·  Sep 22, 2026

2. RingCX digital report showing which page the customer initiated the digital chat from

   8 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Gretchen supported this idea  ·  Sep 22, 2026

3. RingCX Digital Queue Agent Priority setting

   8 votes

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   Implemented  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Gretchen supported this idea  ·  Sep 22, 2026

4. RingCX and ACE | Option to control what is heard in call recording in ACE

   7 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Gretchen supported this idea  ·  May 21, 2026

5. Add time based variable to holiday configuration

   65 votes

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   Future Consideration  ·  17 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Gretchen supported this idea  ·  May 18, 2026

6. Wrap-up timer shows agents in wrap-up and not available

   5 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Gretchen supported this idea  ·  May 18, 2026

7. When a call enters wrap up time, set the status to Wrap Up, then when wrap up time ends, set the agents stats to Available.

   7 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Gretchen supported this idea  ·  May 18, 2026

8. wrap-up

   33 votes

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   New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Gretchen supported this idea  ·  May 18, 2026

9. Wrap Time / After Contact Work

   170 votes

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   Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Gretchen supported this idea  ·  May 14, 2026

10. Some extensions that are configured as hidden in RingEX are still appearing in the RingCX directory.

    2 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Gretchen supported this idea  ·  May 13, 2026

11. Ability to see Logged out agents in RingCX Real time Dashboard

    18 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Gretchen supported this idea  ·  Apr 28, 2026

12. Real-Time Dashboard rules

    7 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Gretchen supported this idea  ·  Apr 28, 2026

13. call offers for the longest wait time

    233 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Gretchen supported this idea  ·  Apr 28, 2026

14. Dashboard for agents and supervisors in RingCX

    86 votes

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    Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Gretchen supported this idea  ·  Apr 28, 2026

15. RNA State Duration option

    34 votes

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    New  ·  10 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Gretchen supported this idea  ·  Apr 28, 2026

16. View Ring CX Realtime dashboards in minutes and seconds.

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    101 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Gretchen supported this idea  ·  Apr 28, 2026

17. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

    48 votes

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    New  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Gretchen supported this idea  ·  Apr 28, 2026

18. INTERCEPT

    72 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Gretchen supported this idea  ·  Apr 28, 2026