Settings and activity
10 results found
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22 votesNew · 2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →
Vincent
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33 votesUnder Review · 2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →Vincent
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63 votesPlanned · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →Vincent
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28 votesNew · 2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →Vincent
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7 votes2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →
Thanks for the valuable feedback. We are now working on an update to persist your filters on the coaching page
Vincent
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9 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →Vincent
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28 votes0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →
Thanks for your valuable idea. I'm pleased to let you know that we've added this to our roadmap item and our dev team is now working on it. We will notify once this feature is live in your account
Vincent
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9 votes
An error occurred while saving the comment Vincent
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24 votes3 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →
I'm pleased to announce that this feature is now available in your account.
Head over to Admin Settings - Integrations - REX - Manage Integration
There is a new flag available in RingEX Integration to provide ACE permissions to pull contact data.
Vincent
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6 votesVincent
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RingCentral is a solid and reliable platform, especially for business communications. However, we really hope the Round Robin call queue option can be added back or prioritized.
At the moment, only Fixed Order and Longest Idle are available. While these are useful, Round Robin is critical for sales teams because it fairly distributes incoming calls by rotating agents in sequence. This ensures equal opportunity for leads and avoids overloading specific agents.
Our business personally needs this feature, and many sales organizations depend on Round Robin for proper call and lead distribution. Most VoIP providers already support this, so having it in RingCentral would significantly improve usability and competitiveness.
We strongly encourage the team to prioritize adding Round Robin back to call queue settings. This would be a massive improvement for sales-focused teams.
Thank you, and we appreciate the continuous improvements to the platform.