Settings and activity
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8 votes
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Vincent
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24 votes3 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
Thanks for your feedback, we've now added this feature as part of our upcoming roadmap.
Vincent
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33 votesUnder Review · 2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →Vincent
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5 votesVincent
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RingCentral is a solid and reliable platform, especially for business communications. However, we really hope the Round Robin call queue option can be added back or prioritized.
At the moment, only Fixed Order and Longest Idle are available. While these are useful, Round Robin is critical for sales teams because it fairly distributes incoming calls by rotating agents in sequence. This ensures equal opportunity for leads and avoids overloading specific agents.
Our business personally needs this feature, and many sales organizations depend on Round Robin for proper call and lead distribution. Most VoIP providers already support this, so having it in RingCentral would significantly improve usability and competitiveness.
We strongly encourage the team to prioritize adding Round Robin back to call queue settings. This would be a massive improvement for sales-focused teams.
Thank you, and we appreciate the continuous improvements to the platform.