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Settings and activity

5 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    684 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Naveen supported this idea  · 

  2. Wrap Time / After Contact Work

    159 votes

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    Future Consideration  ·  20 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Naveen supported this idea  · 
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    Naveen commented  · 

    I am very surprised RingCentral doesn't already have this as it's a standard feature in other contact centers. It would be helpful to have agent-specific ACW settings to provide greater flexibility for different workflows. As well as the ability to "skip" or "end" ACW so the agent can go back to "available" to accept incoming calls when it's under the allotted time.

  3. Improve RingCX Salesforce OpenCTI session handling to prevent call disruption due to stale browser cache/session data

    2 votes

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Naveen supported this idea  · 

  4. Option to Fully Disable Fax Capability on Voice Numbers

    13 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  5. Remove Fax Tab in the App

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Naveen supported this idea  ·