Settings and activity
8 results found
-
64 votes
An error occurred while saving the comment 
David
supported this idea
·
-
67 votes
We have this problem in performance reports, but this is no more a problem in Business Analytics since Jan 2026.
In Business Analytics, we have a separate Call Result for Abandoned, Missed with VoiceMail, Missed without Voicemail, and Answered Elsewhere (for simultaneous ringing) w.r.t user dimension.
We have a BA dictionary explaining this -https://support.ringcentral.com/article-v2/Business-Analytics-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_US
and soon in a couple of weeks we will publish a detailed knowledge base article on how to check metrics in business analytics and filter "answered elsewhere" calls.
David
supported this idea
·
-
73 votesDavid
supported this idea
·
-
679 votesDavid
supported this idea
·
-
4 votesDavid
supported this idea
·
-
8 votesDavid
supported this idea
·
-
6 votesDavid
supported this idea
·
-
1 voteDavid
shared this idea
·
a feature that gives the ability to classify abandoned calls so that the % of calls converted to business opportunities can be tracked and solicitations, wrong numbers, and calls connected to existing business can be removed from the metric. With this change, companies can track conversion rates of only the "bookable" calls. This can be compared to new ticket creations. This data would be useful in tracking employee performance and marketing efficacy. Knowing why a call was abandoned would make all the difference, especially if the data can be filtered to exclude selected classifications from analytics.