Settings and activity

12 results found

1. abandoned calls reporting update

   1 vote

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Celena shared this idea  ·  Jul 21, 2026

2. Analytics Abandoned calls

   9 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Celena supported this idea  ·  Jul 21, 2026

3. Call queue is forwarding a call during business hours and being tagged as abandoned

   11 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Celena supported this idea  ·  Jul 21, 2026

4. Abandoned Call Definition is misleading

   6 votes

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   New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Celena supported this idea  ·  Jul 21, 2026

5. Abandoned Call queue Rate

   24 votes

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   New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Celena supported this idea  ·  Jul 21, 2026

6. Abandoned Call Tracking Feature

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   69 votes

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   11 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Celena supported this idea  ·  Jul 21, 2026

7. Detailed user login history and last login time report

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Celena supported this idea  ·  Jul 21, 2026

8. Live Report should show amount of time since last call.

   3 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Celena supported this idea  ·  Jul 21, 2026

9. Sync Real-Time Dashboard Edits After Sharing

   39 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Celena supported this idea  ·  Jul 21, 2026

10. Real time wait

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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    Celena shared this idea  ·  Jul 21, 2026

11. choose who can see live reports

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    2 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Celena supported this idea  ·  Jul 21, 2026

12. Live Reports Enhancement: Real-Time Status Update for Call Queue Members

    29 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Celena supported this idea  ·  Jul 21, 2026