Settings and activity

18 results found

1. PDF for reports

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Celena shared this idea  ·  Oct 12, 2026

2. A way to re-enter the queue before the after call wrap up time has finished.

   24 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Celena supported this idea  ·  Oct 5, 2026
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   Celena commented  ·  Oct 5, 2026  ·  Edit…  ·  Delete…

   Add a button that says "end wrap". If the staff dont need to wait the whole wrap up time, they can hit "end wrap" and get another call without waiting.

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3. Outbound call wrap-up settings for RingEX

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Celena supported this idea  ·  Oct 5, 2026

4. Performance report folders

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   New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Edit…  ·  Delete…  ·  Admin →
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   Celena shared this idea  ·  Sep 30, 2026

5. Business Analytics > Logs > Data Filter (ability to enter more than 1 phone number)

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   New  ·  0 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   Celena supported this idea  ·  Sep 30, 2026

6. Agent Availability Reporting

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Celena supported this idea  ·  Sep 30, 2026

7. choose who can see live reports

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Celena supported this idea  ·  Sep 30, 2026

8. abandoned calls reporting update

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   Celena shared this idea  ·  Jul 21, 2026

9. Analytics Abandoned calls

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Celena supported this idea  ·  Jul 21, 2026

10. Call queue is forwarding a call during business hours and being tagged as abandoned

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    New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Celena supported this idea  ·  Jul 21, 2026

11. Abandoned Call Definition is misleading

    6 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Celena supported this idea  ·  Jul 21, 2026

12. Abandoned Call queue Rate

    24 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Celena supported this idea  ·  Jul 21, 2026

13. Abandoned Call Tracking Feature

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    70 votes

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    11 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Celena supported this idea  ·  Jul 21, 2026

14. Detailed user login history and last login time report

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Celena supported this idea  ·  Jul 21, 2026

15. Live Report should show amount of time since last call.

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    Celena supported this idea  ·  Jul 21, 2026

16. Sync Real-Time Dashboard Edits After Sharing

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    Celena supported this idea  ·  Jul 21, 2026

17. Real time wait

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    Celena shared this idea  ·  Jul 21, 2026

18. Live Reports Enhancement: Real-Time Status Update for Call Queue Members

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Celena supported this idea  ·  Jul 21, 2026