172 results found
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Ability to download csv from License & Inventory Tab
Please add the ability to download from the License & Inventory Tab from within the Admin Portal - this will allow us to cross reference between Users and the Licenses assigned to match the invoice statements sent.
5 votes -
Add Launch URL capability to RingCentral App
This would allow us to launch external applications at the time of incoming call in the same way that we do when using the Phone app. Things like screen pops with additional information from our CRM can be initiated with this functionality.
2 votes -
Allow Managers to see who is accepting Queue Calls
Presently people can jump in and out of the call queue. Sometimes some users forget to turn it back on. We need a way for managers to be able to monitor who is in and out of the call queue to ensure that everyone is able to process incoming calls.
2 votes -
Provide enable/disable slider for queue members
Allow queue members to be turned on and off with a slider like ring groups.
4 votes -
Call Pickup group
"Modern" call pickup functionality. If you have to build a group, then put people in that group. Anyone in that group should just hit a button or code, to answer any ringing phone in that group. Having to enter the extension is redundant and excessive. If you are in a cube farm, you don't know what ext is ringing.
4 votes -
Allow the operator extention to be call queue
I need all of my business lines to ring as the operator because I am not always available but I also need to be able to text from my main company number. The message needs to play when a customer calls my company so removing the option to press 0 for the operator is not an option for me.
6 votes -
Update profile picture without having RC messaging
we have messaging disabled (because we use MS Teams) and cannot update profile pictures. The request is to have the ability to update the profile picture number without using messaging to do so.
1 vote -
Allow users to pickup a call ringing on another Extension
Most phone systems allow something like a "pickup group" which gives users in the same group the permission to pickup a ringing call on another extension.For example, lets say we have 10 users in a queue and 3 are away from their desk. However, one of those users forgot to set their desk phone to DND - a call comes into the queue and rings on the phone. Allow another user in the queue to pickup that call by dialing a code or pressing a button and entering the extension
9 votes -
Forward Call Queue to another Call Queue
Only option right now is to forward to a user from what I can tell.
6 votes -
Fax confirmation with image
EU would like them to have the ability to receive a confirmation page that the fax was received by the recipient. It is specifically an image of the page that was faxed on the confirmation page.
1 vote -
Support shortcode messaging
I would like to have shortcode messaging enable into the accounts, I have other platforms that send me text messages through shortcode numbers and I need to be able to reply to it so I can keep up my daily work
2 votes -
Wrap up time to be ready for next call
Have a 5 seconds wrap up time - when a customer is waiting in Q - they don't need the extra 10 seconds wait for the next available agents - when we select 0 second there no ring tone for the next call
2 votes -
bring back call block like in old app
I've been a Ring Central customer for many years. Recently I was forced to download the new RC app because the old app is discontinued. The new app is missing this feature ... When I receive a phone call on one of my business numbers (there are several) the number would be listed under my Recent Calls list. If I would tap on the number in the list it would give me the option to Block that caller. On the new app no incoming calls show in my Recent Calls list, only outgoing calls. This for me is a major…
2 votes -
Decrease steps to Open Web case after portal Update
I love the new port view. While it's great create a web case is there, once I click it, I am taken to the support page and have to click create a case again. It has me logged in. I click create a case and it asks me to login. I wouldn't expect to make me log in again. That was my experience in Chrome. It just took me to support login page. using MS Edge and Internet explorer. The login should be able to pass through to the details page of entering a webcase.
4 votes -
Call Queue voicemails: Ability to send to multiple extensions instead of going to the online-only "Messages"
Users with Desk phones will have access to Call Queue voicemailsFor example, we have a call queue with custom rules to send calls to different users. If a caller leaves a voicemail it should go to the intended recipient of the call queue (or at least to the voicemail box of all managers assigned to the call queue)
4 votes -
Convert message to task
Please include the convert message to task feature currently available in the existing app.
24 votes -
Add option to disable send with "enter" or "return" key
Some of my co-workers pre-maturely send unfinished messages by hitting enter. Their assumption is enter will move to the next line (as on email). Instead it sends half of their message and often creates confusion. It would be nice to have the option to toggle this on/off based on preference as you can do on Skype messaging (see screenshot attached)
4 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this is now in app. See the below setting, accessible under Settings - Keyboard Shortcuts. -
Improve on the "Add Phone" Experience
On an existing extension, selecting Add Phone under Phones & Numbers> Phones the screen shows the annual charge if you already have licenses and inventory available. There should be more information on this page about how many licenses you currently have available, and what will be used during this "transaction" -or- at the final step, show a $0 additional charge.
1 vote -
10 votes
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Please restore the ability to change the default role for a new user
According to RC's own knowledge base, this feature did exist at one time: https://support.ringcentral.com/article/10644-user-roles-permissions-set-default-role.html Backstory: we decided not to utilize SMS messaging in our environment. So a custom role was created that is exactly like the Standard (International) role but with SMS features turned off. This new role is what all our standard users should have.Our Level 1 techs are assigned the User Admin role and are responsible for onboarding new users. The only way currently to allow them to assign the correct role at account creation is to give them the ability to change roles for all accounts. This…
1 vote
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