Monitoring for virtual fax
Hello,
We're using a virtual fax line. All incoming/outgoing faxes & confirmations are getting forwarded to a specific email distribution list. This is working fine. However, I was asked if we can setup monitoring in case some of our clients are unable to send us faxes. I opened Case Number #13289153 for this & the engineer informed me that the fax errors will never get sent to the distribution list. He said the only way to view this info is if we login to the portal & manually extract the info.
I think it would be useful to have a RingCentral feature that could send all errors to a shared mailbox. This would allow us to be more proactive when clients have faxing issues.
I've attached a copy of an error that I'd like to have forwarded.
I think my idea is similar to -> CUSTCOM-I-3039