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192 results found

  1. Please Remove the New "Send New Text" Pop-Up Window and Revert to the Old Format

    I'd love to see the new "Send New Text" pop-up window reverted back to the old format where you could see any prior text history when sending a new text. The new popup window has a constricting feel, especially when texting someone there's prior history with that you can't see in the same way as you used to when clicking the "Send New Text" button

    14 votes
    Implemented  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Permanently minimize the AI Notes and Transcript box

    Users asking to disable the the popout for notes and transcript when they dial a phone number

    • you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
    • please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
    • some users may want the AI assistant for other areas of the app but not for the pop…
    78 votes
    20 comments  ·  Application  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

  3. Disable "AI is taking notes" when on call

    We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call

    141 votes
    36 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

  4. Copy and paste number

    I noticed that the app has a copy-and-paste feature for phone numbers. Could you add this feature to all menus that display numbers, including the outgoing call menu? Also, please keep us informed of any app updates.

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Ability to Delete Calls and Messages in Bulk (rather than one by one)

    I get numerous faxes, robocalls and the like, and would lkie to be able to simply select several and delete all at once. At present, you need to open each call, fax, message, and delete individually. Very inconvenenient and time-consuming, especially when unwanted calls are often

    3 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. hud custom status in Ringcentral app

    In the Ringcentral Phone app, you can see the employee's custom status. For example "back on 9/1". In the Ringcentral app, you can only suee a custom status if you click on the employee's initials to see their profile. It would be great if their custom status was visible directly on the Ringcentral app HUD and you didn't have to click into the employee profile to see it.

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Custom ringtones for internal calls

    ability to set up a different ringtone when we are transferring calls internally.

    12 votes
    3 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Keep Caller ID for warm transferred calls (non-polycom phones)

    -It allows users(who don't use polycom or the app) to properly identify the caller id of transferred calls-add a toggle in Admin Portal to let clients decide if they want to implement keeping the caller id on transfer

    2 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Restore collapsable message pane

    The message pane containing favorites, folders, and conversations used to be able to collapse. This was incredibly helpful - especially in work from home setups - as it saved room on our screens. Currently, the message panel has a fixed minimum width.Let's restore the collapsable message pane!

    10 votes
    1 comment  ·  Application  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    Our product teams have captured this feedback, and are planning adjustments on the 7/10 release (23.2.35 web) to address this. Thank you! Update: These are now launched and fully rolled out, please make sure to restart your apps to see the latest version. If you have additional feedback after trying the latest updates that make the left panel sizing smaller width like the previous desktop app interface - let us know!

  10. if an ext will transfer a call to a diff ext, phone number of the original caller should reflect instead of the one transferring the call

    if an ext will transfer a call to a diff ext, phone number of the original caller should reflect instead of the one transferring the call

    3 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Add Dinosaur Emojis to RingCentral Chat

    This is useful because sometimes you need to reference a dinosaur in a chat. This would benefit me specifically as I recently needed to reference a dinosaur and couldn't. It should work by clicking the emoji button and scrolling down to animals and at least 4 dinosaur options should be available (minimum of T-Rex, Brachiosaurus, Stegosaurus, Triceratops)(Pteranodon if a 5th is an option). Also a T-Rex with grabber arms would be nice (it's funny because T-Rex's have short arms.)

    169 votes
    4 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. MSI installer with Auto Update

    Please create either a system wide MSI or EXE installer with auto update that can be installed with one user profile on a computer and be available with all other profiles old and new.Right now if we install using the exe installer it will auto update but the next user will need to have RingCentral installed on their profile. Or if we install using the msi installer under an administrator profile other users will also have RC available next time they log in but it doesn't get updates automatically and IT has to either push those updates out or manually…

    36 votes
    7 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Bring back HUD manual rearrangement of user contacts

    Desktop App Update in December lost option to manual rearrangement user contacts in HUD. Please bring it back.

    2 votes
    0 comments  ·  Application  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    Please enable the new app layout under Settings - General - New App Layout and you'll be able to rearrange contacts when the HUD is pinned in app or popped out. You can also make the HUD a standalone tab on the app by navigating to Settings - Customize tabs - Phone - deselecting HUD. This will remove HUD from being under the phone tab to its own tab.

  14. Save Custom Status for Quick Access

    Every day I switch between the same custom statuses. Rather than using generic 6 that are shown, I would rather it saved my last 6 that I used or accesses after initial use. This is a convenience thing with not having to type the same thing each time I change my statuses back and forth and choose custom emoji to match. I never use the generic status options so this would save a lot of time throughout the day!!!

    13 votes
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. New RingCentral - no date stamp for text messages from the day of

    Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the text message only read 'today' does not help to validate when the communication actually took place (date and time). The only time date and time is included together is when it's a past date.

    113 votes
    7 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. Remove missed call from queue members if answered

    Remove the missed call notification for queue members when another queue member answers the call. Only display missed call notification when no one in the queue answers the call.

    216 votes
    28 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Search bar for text messages

    I would love to see a search bar for texts so I can search for the last time I texted someone. I do a lot of group texts, so I cannot just pull up the individual contact to see the history. I would love to be able to search for all the group texts including a specific individual.

    1 vote
    Implemented  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Message Reminder / Snooze Message

    Ability to set a reminder about a message. You need a way to "remind me in x days / x hours / tomorrow / next week" etc about any particular message

    4 votes
    2 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  19. Outbound Fax Attachment File added to notification emails

    To have an option for outbound faxes to send to all users and have attachments.

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. REINSTATE THE NUMPAD ENTER KEY WHEN DIALING

    Before the end of September 2022, the enter key of the NUMPAD used to work when dialing on the RING Central Desktop app. For example, you dial the number on the dial pad and then press enter on the numpad. This is greatly effecient for many of us that make frequent calls because we would use the numpad to dial the number then enter to dial the number. Easy. Now the feature is gone, with no replacing feature. Why? There is no reason to remove it. Please reinstate it.

    11 votes
    Implemented  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?
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