30 results found
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Live Report License assignment/management
Live Report Licenses currently do not allow for licenses to be assigned in bulk. Ideally a license would be assigned as a function of the user Role assignment. This would include the application of user templates with the license assignment enabled.
2 votes -
- cx needs an option an in the online account or app to make the personal contacts centralized.
- cx wants to add 3rd party numbers in contacts so that their users can search the address book and call them
- cx needs an option an in the online account or app to make the personal contacts centralized.
4 votes -
Auto Text Reply from Call Queue Number
RingCentral Automator should also work with number assigned to Call Queue extension
2 votes -
Out of office alert on text message
text alert - out of the office
1 vote -
Incoming Text auto reply
I use the text feature A LOT, but when I am out of town or off, they go unanswered. I would like to set and auto reply when I am out of the office.
2 votes -
sms feature
I would like to use this feature . that if a client sends a sms to have an auto response. but this feature is not yet available.
2 votes -
Global Contact Sharing of your personal contacts to people in your company
We have a medical transport busines and work with different providers and drivers and employees. It is a hassle to constantly upload new contacts and share them. Can we create a feature where we just have a global contact list that we can all refer to whenever we add someone?
8 votes -
Differentiating Ring Tone for Incoming Calls
We have multiple phone numbers that all ring on the main line. It would be useful if we could have different ring tones to differentiate which number a caller used to contact us. (We are opening a branch office but keeping our Admin centralized.) This would be incredibly useful so that we know which service branch is being called.
75 votes -
Copy Custom Answering Rules to other Sites
My company has nine sites within RingCentral that all use the same Holiday schedule for office closures. Every year, I have to spend time manually inputting these hours into the custom answering rule I have for each location.It's Oct 31'st 2022 at time of writing, so to fill in the entries for all of next years Holiday’s requires the below # of clicks per date; New Years Day - 7 clicks total1 click to open the From calendar, 3 clicks on the arrow to get over to January, 1 click to select the 2nd and finish the From calendar, then…
27 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Currently planning and under development. No specific release date available yet. -
Centralised Contact List OR Telephone Directory that can be shared with all-users of the company
I understand that you can add or import contact to the "Personal" contact list, but these contacts are only available to 1x user.I want a Centralised contact-list or Telephone Directory that can be shared with all-users of my company. This is the most important thing in a compnay that user's have access to contact-lists/telephne numbers those can be shared accross the compnay/users.I stronlgy recommend to introduce this feature. It is a basic feature provided in other telephone systems.
50 votes -
Reset and Assign
The User Reset and Assign capability is only available for users with a Super Admin role. It would be beneficial if this capability was an option when creating a custom role. There are areas of the Super Admin role that some of my team members should not have access to. Currently they are deleting the user and adding them back in which is much less efficient. Also deleting a users removes them from ring groups which we do not want to happen.
10 votes -
Text away message
Looking to set up an option to have an away/vacation reposne to go out when someone texts while away.
1 vote -
Text Auto-Responder
I would like to have the capability for our Ring Central lines to send a text message automatically in response to inbound text messages that are delivered outside of business hours.For ex: if business hours end at 5:30p, then all inbound text messages received after 5:30 would receive an automated text response as composed by the extension user, such as "Thank you for reaching out. It is outside of our normal business hours. I look forward to reading and responding to your message the next business day. If you need immediate assistance, please call 911."
2 votes -
Add more Calendar and Holiday options for Custom Answering Rules
Many of our customers request more options in terms of creating logic for Custom Answering Rules, and Smart Holiday Options.
Request to add:
- Options to specify something like "The second Tuesday of every
month from 9 AM to 5 PM"
- Options to specify something like "Annually on May 10 from 9 AM to
5 PM"
- Options to "Repeat every ## [Days, Weeks, Months, Years] and end
[Never, On __ Date, or After __ occurrences)
- Option to select smart major Holidays (Christmas, Thanksgiving,
etc.) that don't need to be updated every year.13 votes -
Reset and assign option for not activated lines
if the line / phone is activated you have the option to disable and then reset and assign the line /phone but if the user never activated or it is a generic line then there is no quick option to reset and assign. you can just put in new user name and e-mail and send invite but this does not clear voicemails or e-911 info.
10 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This feature is targeted for release in Q1 2024. -
Block Private Callers
A lot of spam callers and telemarketers use a private number to call. We need the ability to block them completely.
3 votes -
Upload contacts and all users can view it
I want to be able to upload list of contacts in an extension and all users should be able to access it
3 votes -
Send SMS text auto
Sent a custom predeterminate SMS text to callers automatically when they press a number on their phone, instead of transferring to certain extension.
3 votes -
Call Queue - Ability to turn off missed call tagging
We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call. It'd be great if we had to ability to turn off missed call tagging. Even if we miss a call it rolls over to our answering service so the missed call tagging just creates confusion and frustration that I have to clear the notifications on my handset and CRM everytime someone calls.
89 votes -
Allow multiple music files to be uploaded for connecting and hold music
It would be great to be able to upload more than one music file for callers to hear either as they're waiting to be connected or placed on hold. Additionally, the files should be able to be cycled through so as calls come through, the callers don't hear the same song from the beginning every time.
3 votes
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