- cx needs an option an in the online account or app to make the personal contacts centralized.
- cx wants to add 3rd party numbers in contacts so that their users can search the address book and call them
- cx needs an option an in the online account or app to make the personal contacts centralized.
5
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Main main Jordan
shared this idea
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Todd
commented
Customer is an insurance agency and has a list of companies each agent will need to call. They need to ability to have one location to upload the list to that will allow all the agents to see and use the list with out having to go into each user and upload the list to their personal contacts. This is a time consuming process for all the users are not very technical and the IT department will spend a considerable about of time walking each agent through this process. Especially when there are updates to the list.