Add more Calendar and Holiday options for Custom Answering Rules
Many of our customers request more options in terms of creating logic for Custom Answering Rules, and Smart Holiday Options.
Request to add:
- Options to specify something like "The second Tuesday of every
month from 9 AM to 5 PM"
- Options to specify something like "Annually on May 10 from 9 AM to
5 PM"
- Options to "Repeat every ## [Days, Weeks, Months, Years] and end
[Never, On __ Date, or After __ occurrences)
- Option to select smart major Holidays (Christmas, Thanksgiving,
etc.) that don't need to be updated every year.
Matt LaHatt
shared this idea
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Edward
commented
To set this manually for each holiday that we have modified staffing is hours of time wasted by something that could be fixed with a recurring feature. Which already exists since there is a Weekly option, this would just need to be expanded.
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Brian
commented
Have pre-defined holiday as a part of Custom Answering Rules in the Auto Reception. This would make it easier for customers to define their holiday answering rules by just selecting Christmas opposed to selecting a calendar date and time like we have to today.