319 results found
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Remove Automatic check on "Add opt-out message" when sending SMS
When any of our users send a new sms message, the "Add opt-out message" is by default checked. We want that to be unchecked automatically.
50 votes -
disable the SMS opt out box
when I go to compose a new text on the desktop app or on the mobile version- it automatically checks the box for "add an opt out message" we want it to be unchecked as the automatic setting or default
we don't send marketing or mass text messages so we don't want it to look like it's coming from a computer or like it was automated when it is not.
31 votes -
Resize MMS pictures to fit within 1.4mb limits
Make the desktop & mobile app automatically reduce the size, compress, or reduce resolution of images or videos to fit within the 1.4mb limitation.
16 votes -
Enable Group SMS/MMS Support for Phone Numbers Using Sinch
Currently, phone numbers provisioned through the Sinch carrier do not support Group SMS/MMS functionality. This limitation severely impacts business communication workflows, especially for teams that rely on real-time, transparent group messaging with clients, partners, or internal departments.
14 votes -
Use Company Main Number as caller ID for texting from all extension for all users.
The caller ID for the main company number is shown by default for any text messages sent from any individual extensions. The idea is similar to having caller ID show as the main company number rather than the individual extension.
31 votes -
SMS Signature
Ability have a signature at the end of every SMS so there is no need to type it in manually.
74 votes -
Manual Opt-Out option for SMS in the RingCentral app
RingCentral should provide the capability to manually opt out a number directly within the RingCentral app’s text tab and settings upon verbal request from clients or customers. This functionality would greatly enhance convenience for business owners and their customers by enabling them to efficiently and promptly process opt-out requests.
13 votes -
Ability to download bulk users on SMS campaign
To have the ability to download bulk user's on the SMS campaign and to have filtered them per campaign
25 votes -
RingCentral SMS integration with HubSpot to include photo-only messages.
Currently, text messages that contain only photos are not logged into HubSpot. It would be beneficial if these messages could be logged, and ideally, the content of the screenshots could be integrated and displayed within HubSpot directly from RingCentral SMS.
Business Impact:
Ensures all customer communications, including image-based messages, are fully tracked in HubSpot.
Provides a complete interaction history for agents and account managers.
Reduces the risk of missing important visual information shared by customers.
8 votes -
Option to disable/remove the verbiage such as OPT-OUT from MMS
Option to disable/remove the verbiage such as OPT-OUT from MMS
There is no option to disable/remove the additional verbiage in a MMS group chat.
When sending a text to a group chat (MMS), each text being send has "Opt-out" verbiage.
There must be an option to disable or remove it in every MMS being send8 votes -
Increase the number of named group text
Increase the maximum number of named group texts beyond the current limit of 30. Ideally, allow at least 100 named groups, or make the limit configurable based on organizational needs.
6 votes -
Feature Add: Being able to receive codes from Verification short codes
We need to receive verification codes from a short code, and apparently, this feature is not yet available with the newest release.
63 votes -
Ability to received email notification for failed SMS.
Does RingCentral have the ability to send an e-mail notification to the user if a SMS message fails to send? I see where the user can be notified if a SMS is received.
8 votes -
Remove or Hide the "Add Opt-Out Message" box at the bottom of text messages in the RingCentral app.
Have a way to remove or disable the "Add Opt-out message" check box from the bottom of a text exchange. It does not need to apply to all text exchanges and we don't want to inadvertently check it.
5 votes -
Option to change the via RingCentral label to the company's business name
The customer would like to have an option to change the label "via RingCentral" when sending text messages to their business name.
10 votes -
retrieving deleted SMS
an option or feature to retrieve deleted SMS or older messages
12 votes -
Auto Reply Ability for User's SMS with Specific Information
The Admin Portal needs to have a feature where users with an extension can send a text message to the number, which will provide information depending on the users' questions, such as schedules.
It will also be beneficial to customers to save time.7 votes -
SMS - Access granting for managers to team members SMS messages
Currently there is not a way to grant access to managers/supervisors to the SMS messages their team members send and receive. There is the ability to grant this type of access to user's call logs using User Groups. Would be great if SMS messages could be part of what is imparted with User Group permissions.
13 votes -
Show entire SMS history when creating a new SMS like it used to
On the RingCentral desktop app, you used to be able to see the full SMS history when you went to create a new SMS text. Now when you create a new SMS text message, you don't see the history. It was super helpful to have the history there any time you created a new SMS message. The new functionality is not great for awareness of the most recent text message.
14 votes -
Allow SMS in AI Receptionist to Be Sent from Extensions Other Than the Super Admin
Summary:
In the current implementation of the AI Receptionist (AIR), the SMS messaging feature is restricted to using only the super admin extension as the sending number. This limits flexibility and usability for organizations that require communication to be routed through other user extensions or departments.Current Behavior:
When accessing the “Send Text Message” feature within the AI Receptionist, only the super admin extension is available as the sending number.
There is no option to select or assign another user extension or number.
Requested Enhancement:
Provide the ability to select from a list of eligible user extensions or direct numbers…
6 votes
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