Persistent MMS (Attachment) Capability in Shared SMS Inbox
Currently, in the RingCentral Desktop App (Shared/Text tab), the "Paperclip/Attachment" icon is visible when first viewing a thread. However, after the first response is sent or the conversation is assigned to a user, the attachment icon immediately disappears.
Ensure the "Attachment/Paperclip" icon remains persistent and functional throughout the entire lifecycle of a Shared SMS conversation, regardless of assignment status or reply count.
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Kevin
shared this idea
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Rhimejane
commented
Hello Team,
We are requesting the ability to send and receive MMS messages through the shared inbox. Currently, this functionality is not available, but we believe it would greatly enhance the flexibility and efficiency of managing communication within our team. By enabling MMS support in the shared inbox, users would be able to send and receive multimedia messages, such as images and videos, directly within the shared inbox environment. This would streamline communication and improve collaboration, especially for teams who rely on visual content as part of their workflows.
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David
commented
This is definitely a huge gap in the shared text box I have setup. I'm able to start a new text, and can send an picture. But the receiving end cannot send one back, and the paperclip is gone after that initial new message. Shared Texting needs MMS support! 😁😁