342 results found
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Remove Automatic check on "Add opt-out message" when sending SMS
When any of our users send a new sms message, the "Add opt-out message" is by default checked. We want that to be unchecked automatically.
58 votes -
disable the SMS opt out box
when I go to compose a new text on the desktop app or on the mobile version- it automatically checks the box for "add an opt out message" we want it to be unchecked as the automatic setting or default
we don't send marketing or mass text messages so we don't want it to look like it's coming from a computer or like it was automated when it is not.
34 votes -
Enable Group SMS/MMS Support for Phone Numbers Using Sinch
Currently, phone numbers provisioned through the Sinch carrier do not support Group SMS/MMS functionality. This limitation severely impacts business communication workflows, especially for teams that rely on real-time, transparent group messaging with clients, partners, or internal departments.
21 votes -
Use Company Main Number as caller ID for texting from all extension for all users.
The caller ID for the main company number is shown by default for any text messages sent from any individual extensions. The idea is similar to having caller ID show as the main company number rather than the individual extension.
44 votes -
Ability to download bulk users on SMS campaign
To have the ability to download bulk user's on the SMS campaign and to have filtered them per campaign
26 votes -
Manual Opt-Out option for SMS in the RingCentral app
RingCentral should provide the capability to manually opt out a number directly within the RingCentral app’s text tab and settings upon verbal request from clients or customers. This functionality would greatly enhance convenience for business owners and their customers by enabling them to efficiently and promptly process opt-out requests.
13 votes -
RingCentral SMS integration with HubSpot to include photo-only messages.
Currently, text messages that contain only photos are not logged into HubSpot. It would be beneficial if these messages could be logged, and ideally, the content of the screenshots could be integrated and displayed within HubSpot directly from RingCentral SMS.
Business Impact:
Ensures all customer communications, including image-based messages, are fully tracked in HubSpot.
Provides a complete interaction history for agents and account managers.
Reduces the risk of missing important visual information shared by customers.
9 votes -
Option to disable/remove the verbiage such as OPT-OUT from MMS
Option to disable/remove the verbiage such as OPT-OUT from MMS
There is no option to disable/remove the additional verbiage in a MMS group chat.
When sending a text to a group chat (MMS), each text being send has "Opt-out" verbiage.
There must be an option to disable or remove it in every MMS being send9 votes -
retrieving deleted SMS
an option or feature to retrieve deleted SMS or older messages
19 votes -
Ability to received email notification for failed SMS.
Does RingCentral have the ability to send an e-mail notification to the user if a SMS message fails to send? I see where the user can be notified if a SMS is received.
9 votes -
Company Numbers & Extension Numbers Must be Enabled for Shared Inbox
Currently, company main numbers and numbers associated with site extensions, user extensions, and message-only extensions cannot be used with the shared inbox. We are requesting that this capability be enabled so that these numbers can utilize the shared inbox functionality.
4 votes -
Increase the number of named group text
Increase the maximum number of named group texts beyond the current limit of 30. Ideally, allow at least 100 named groups, or make the limit configurable based on organizational needs.
6 votes -
Increase the Number of SMS Recipients in a Call Queue
The SMS feature for a call queue is currently limited to one extension only. We would like to request an increase in the number of recipients that can be assigned as "SMS Recipients" for a call queue
9 votes -
Remove or Hide the "Add Opt-Out Message" box at the bottom of text messages in the RingCentral app.
Have a way to remove or disable the "Add Opt-out message" check box from the bottom of a text exchange. It does not need to apply to all text exchanges and we don't want to inadvertently check it.
5 votes -
Disable Sending attachment for SMS/MMS
Customer is looking for an option to be able to disable sending attachment besides photo when sending SMS/MMS
3 votes -
Option to change the via RingCentral label to the company's business name
The customer would like to have an option to change the label "via RingCentral" when sending text messages to their business name.
10 votes -
View Success/Failure Rates for Bulk SMS
Requesting the ability to see percentage-based analytics for bulk SMS to easily determine whether all messages were sent successfully or if some were not received by recipients due to rate-limiting by certain mobile carriers.
3 votes -
Can you bring back the search feature in the text message templates?
With a recent update, the search feature disappeared in the text message templates, and it makes it difficult to find templates quickly.
4 votes -
SMS Text Templates
I would like to be able to order the template texts alphabetically or what ever so that I can find them in a logical order. ie - all texts pertaining to Reminders, or Paperwork Due, etc. - I like and use the templates every day. I used to have a text file on the side of my RC that I would cut and paste into RC. So great addition!
23 votes -
RCS
Upgrade Text Messaging Features to the RCS protocol in RingCentral.
"The latest major standard for text messaging is Rich Communication Services (RCS), which provides modern features like high-resolution media sharing and improved group chats, as an upgrade to SMS/MMS."This request has been made before and has been "Under Review" since April 2022. It does not take over 3 years to upgrade an app to the latest feature especially when it is widespread. RingCentral risks becoming outdated and obsolete as competitors are already using the protocol. If it's difficult to implement in the RingCentral app then perhaps consider creating a…
6 votes
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