This is a critical tool to ensure we are able to identify our students readily and streamline our work as we support many students within our cohorts across at the college. Having to search for our students with the current settings and filtering through thousands of students takes more time, and increases the likelihood for errors and duplication of information which the original setting allowed us to do with ease. Just like the use of text messages on our phones, it is imperative to have the history to see and understand the communication that is being sent out to the student to avoid duplication of information, and collaborate with others more efficiently by seeing the history of engagement which the original feature provided. We would like to request to have the SMS history return to its original feature. Thank you!

Because we are a school, we need constant access to our prospective, current and occasionally past students who want help and need instructions. Our Online Success Staff used the "Next" button to insert the text message on the thread of each student. When this disappeared, we no longer see the thread of past conversations we had, when add the student’s name from our personal contacts. We realize we can search and see the thread after a search, but when we work with 400 students plus at SLCC Contacts and thousands of previous students it is helpful to have the original option. This way we are not sending duplicated information, or can see responses they asked for. Please re-add the feature back to best help our students and not irritate them with duplication or too much information. Thank you, Salt Lake Community College, Robin Howard