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Phone & Messaging

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588 results found

  1. Can you please make the "Auto-answer call" feature something that can be disabled (greyed out) for the entire organization? Our company would never use this feature and our end users sometimes confuse this to set number of rings and turn it on without realizing what's about to happen.

    90 votes
    New  ·  12 comments  ·  Admin Portal  ·  Admin →
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  2. When you export the User List from Users > Download User List, in Column Q, it tells you if the user has a Softphone or Desk phone assigned to them. When you go to Phone System > Phones & Devices > User Phones > Edit Device Configuration > Download Template, it gives you a list of the Desk phones assigned to each user with their Serial Numbers. It would be nice to combine this information in each report to one report so that an Admin would be able to know which device type, phone number, and Serial Number (if applicable)…

    15 votes
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  3. The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.

    61 votes
    New  ·  7 comments  ·  Admin Portal  ·  Admin →
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  4. Access to the AL numbers reserved on the customer UID Number Storage:

    1. We need to have access to see the list of numbers reserved on the Number Storage list.
    2. The ability to move numbers from Number Storage to Inventory.
    3. Only available to Super Admins.
    23 votes
    New  ·  4 comments  ·  Admin Portal  ·  Admin →
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  5. As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.

    USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…

    42 votes
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  6. Requesting to have the ability to modify the template for our account when sending activation emails in both RingCentral Office (RingEX) and RingCentral Contact Center.

    This will allow a more uniform approach when onboarding new members and emails will look less like a phishing scam.

    8 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  7. I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
    it would be nice if there is an option for us to opt out to the automatic call recording announcement

    53 votes
    New  ·  8 comments  ·  Admin Portal  ·  Admin →
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  8. Please add a place in the admin portal to set the admin password for third party desk phones and third party devices such as ATAs so that they are secured with a password that is known to the System Admin User and does not get reset when changes are made to the devices through the portal. This is for devices such as Yealink phones, Polycom Phones and ATAs.

    37 votes
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  9. As an admin, I cannot remove an SMS Recipient once added to a Call Queue. My only options are to just disable notifications, or to totally delete the Call Queue and recreate it. Need a "Delete" option for SMS Recipients on Call Queues.

    8 votes
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  10. A feature for super admin users to access the AI content of other user extensions

    12 votes
    New  ·  3 comments  ·  Admin Portal  ·  Admin →
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  11. Currently, after recent updates, users assigned to a custom role must have the “Call Handling” permission enabled to update their voicemail greetings. However, some customers require that agents can update voicemail greetings without having the ability to modify call handling rules, which is not possible under the current setup.

    Request is to provide an option or enhancement that allows users to update voicemail greetings independently, without needing the broader “Call Handling” permission, ensuring better role-based access control and user flexibility.

    5 votes
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  12. Device Orders should be searchable by any field that connects them to the user/extension they were ordered for, or the device shipped.

    Possiblities:
    • Phone number
    • Extension
    • User name
    • Device Serial Number
    • Device model
    • The site/address
    • ’Attention to’ line

    Right now, I have to know the date ordered & then manually check each order to find the one I need.

    6 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap

    22 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  14. When trying to assign a phone from the number inventory, It puts up a message that I have no licenses in the cost center selected and prompting users to purchase an additional license without showing the visible option to transfer an available license can easily lead to unnecessary spending and inefficient license management. Making the transfer option more visible and user-friendly especially when a user encounters a "no available licenses" message would likely reduce confusion, improve resource utilization, and increase customer satisfaction.

    5 votes
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  15. At the moment, voicemail/SMS notifications are sent through email to text. We would like the option to send direct SMS to phone numbers from different carriers for Voicemail or SMS Notifications.

    5 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. I would like to submit a feature request for the SMS and Campaign History sections. Specifically, I propose adding a feature that tracks the activity of phone numbers within a campaign, such as when numbers are added or removed. This feature would be an activity tracker within the campaign history, providing a clear log of these changes over time.

    The feature would include the following functionality:

    A log or section within the Campaign History page showing the recent activity, such as the addition or removal of phone numbers.

    Clear indicators of when and by whom the changes were made (optional…

    10 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. The customer suggested that it would be helpful to generate a report showing the Last Login History of every user in the Admin Portal in RingEX

    7 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Some admin related settings are only in the RingCentral app (such as settings for Messages), and not in the admin web portal, aka Service Web.

    This is poor accessibility and discoverability. Put all of these settings in the admin portal!

    5 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. Currently, in RingCentral Contact Center and RingCX, there is an option to see who disconnected a call. However, this feature is not available in regular RingCentral. It would be extremely beneficial for users to have the ability to view which party (caller or recipient) disconnected the call directly in the call logs or analytics for better tracking and troubleshooting.

    Adding this feature would improve the visibility of call statuses and provide more useful insights, especially for customer support teams and operations managers.

    8 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Ability to forward to AI Receptionist from any other extensions

    4 votes
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